Mortgage & Protection Quality Reviewer (12‑Month FTC)

Openwork Limited; Swindon; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus on target

Pension match

Critical illness cover

Income protection

Death in service

Annual Leave 27 days

Private medical insurance

Dental insurance

Job summary

Openwork Limited is seeking a Business Processor to join the Advice Quality Team in Swindon on a 12-month fixed-term hybrid basis. You will review adviser files across Mortgage and Protection, ensuring compliance with current checklists and quality standards.

The role blends office presence with flexible working, offering a competitive salary up to £32,000, a target bonus of 7.5%, and a comprehensive benefits package including pension, income protection and private medical insurance.

Qualifications

• Background in mortgage and protection (e.g., ex-Broker, Mortgage Consultant Administrator, Business Assessor, Branch Manager).
• High level of attention to detail with excellent accuracy.
• Strong time management, planning and organisational skills.

Responsibilities

• Review client files within the agreed criteria to the appropriate standards and in accordance with current Insight checklists.
• Ensure all case checking assessments are conducted and recorded accurately, effectively and fairly.
• Identify errors or discrepancies in advice and escalate as needed.
• Proactively identify trends and contribute to continuous improvement.
• Report potential Breaches and Rejects promptly and take ownership of difficult decisions.
• Meet the required number of advice checks and peer review checks per day and other SLAs.
• Build relationships with key contacts internally and externally, providing guidance as required.
• Collaborate with Operations, Distribution and Compliance teams to improve advice quality across the network.
• Provide courteous, consistent support to team members, advisers and supervisors to improve advice quality.

Skills

Mortgage experience

Attention to detail

Time management

Planning & organisation

Job description

Openwork Limited is seeking a Business Processor to join the Advice Quality Team in Swindon on a 12-month fixed-term hybrid basis. You will review adviser files across Mortgage and Protection, ensuring compliance with current checklists and quality standards.

The role blends office presence with flexible working, offering a competitive salary up to £32,000, a target bonus of 7.5%, and a comprehensive benefits package including pension, income protection and private medical insurance.