Mortgage Operations Specialist

Leek Building Society; Leek; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday per year

Health screening

GP on demand

Mental health support

Life assurance

Flexible working

Job summary

Leek Building Society is seeking a Mortgage Applications Processor to join the Mortgage Operations team on a 12-month fixed-term basis. Hybrid role with 2 days in Head Office (Leek, Staffordshire) and the remaining time remotely.

35 hours per week, with flexible working, reporting to the Underwriting Manager. You will process new mortgage applications from receipt to offer, liaise with intermediaries and customers, verify documents, assess against product conditions and lending policies, and

Qualifications

• Good organisational skills and ability to prioritise workload.
• Excellent communication skills (written and verbal) at all levels.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Input and process all mortgage applications using the various mortgage systems.
• Liaise with mortgage intermediaries and customers to request all supporting relevant documentation in a timely manner, ensuring requests are complete and accurate (right first time).
• Ensure the application remains within the criteria of the relevant product conditions, the Responsible Lending policy and systems manual whilst processing.
• Be vigilant with regard to potential fraud and elevate any concerns to Line Manager or Senior Underwriter.
• Obtain and accurately review Credit Bureau information and take any necessary actions.
• Accurately produce Mortgage Offers, applying the appropriate conditions as required.
• Chase cases within own control in order to meet all service standards.
• Provide assistance to all Mortgage Operations administrative processes where required.

Skills

Organisation

Communication skills

Teamwork

Interpersonal skills

Customer service

Education

CeMAP

Lending policy knowledge

Lending regulations knowledge

Tools

Initiate / Activate systems

CSR systems

Job description

Leek Building Society is seeking a Mortgage Applications Processor to join the Mortgage Operations team on a 12-month fixed-term basis. Hybrid role with 2 days in Head Office (Leek, Staffordshire) and the remaining time remotely.

35 hours per week, with flexible working, reporting to the Underwriting Manager. You will process new mortgage applications from receipt to offer, liaise with intermediaries and customers, verify documents, assess against product conditions and lending policies, and