Mortgage Lending Administrator

JR United Kingdom; Watford; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading bank in the UK is looking for a Mortgage Lending Administrator in Watford. The role involves managing mortgage administration and communication, focusing on service excellence. Candidates should have strong administrative and communication skills, with experience in mortgage processing being a plus.

Benefits

Comprehensive benefits package

Qualifications

• Experience in mortgage/loans processing (desirable).
• Strong administrative and organizational skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage mortgage case administration and communication.
• Ensure high customer service daily.
• Identify ways to improve efficiency and service quality.

Skills

Administrative skills

Communication skills

IT skills

Teamwork skills

Job description

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Mortgage Lending Administrator, Watford, Hertfordshire

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Fully remote

Start: July

About us

Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans.

Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.

Our savings proposition is delivered online via our website, focusing on providing savers with fair, transparent, and competitive rates. Our typical customers are active savers seeking alternatives to their current account providers.

Our core purpose is to ‘Help More People Find a Place to call Home’.

We aim to help the under-served, especially those with nuanced personal circumstances or borrowing needs, by working exclusively with intermediary partners. We combine technology with skilled underwriting to solve complex customer problems.

As a regulated UK bank with growth ambitions, we prioritize our culture and behaviors that embed our values.

Recognized as a Top 100 UK mid-sized company to work for and a finalist at the Women’s Recognition Awards, we value diversity, including gender diversity, with 50% of senior roles held by women.

With offices in London, Newcastle, and Skipton, we promote flexible working, including remote work across the UK.

Our Culture

Our culture is based on caring, supporting our customers, colleagues, and communities. We foster a diverse, collaborative environment where responsibility and inclusion are key.

We believe diverse backgrounds improve outcomes, and from application to interview, we prioritize inclusion.

Role Overview

The Mortgage Lending Administrator will work in a team to meet targets, maintain high standards, and manage mortgage case administration and communication, focusing on service excellence and process improvements.

Key Responsibilities

• Work as part of a team to meet targets and maintain service standards.
• Check reference enquiries and raise queries as needed.
• Support administration of third-party suppliers.
• Respond to inquiries from customers, intermediaries, or suppliers.
• Process intermediary registrations accurately.
• Build relationships with external contacts and internal teams to satisfy lending requirements.
• Ensure workloads are actioned within service levels.
• Maintain high customer service daily.
• Identify ways to improve efficiency, productivity, and service quality.
• Interact with intermediaries and customers to meet expectations.
• Make and receive calls with intermediaries, surveyors, and solicitors.
• Target right first-time procedures.
• Chase valuations and documents via outbound calls.
• Ensure accurate mortgage offer issuance.
• Input valuation reports and data.

Requirements

• Experience in mortgage/loans processing (desirable).
• Administrative or workflow experience.
• Customer contact experience with a focus on service excellence.
• Familiarity with financial services (desirable).
• Strong administrative and organizational skills.
• Excellent keyboard and IT skills (Word, Excel).
• Excellent communication skills.
• Professional telephone manner.
• Ability to work under pressure and meet deadlines.
• Teamwork skills.
• Quick learner of new information.
• Flexible working approach.
• Interest in progressing to a lending mandate.

Our Values

Our values guide our behaviors and include:

• Visionary: Innovate, think big, push boundaries.
• Inclusive: Value differences, see people for who they are.
• Dynamic: Be flexible, fast, and strive for excellence.
• Authentic: Be honest and genuine.

We offer a comprehensive benefits package, further details provided upon application.