Mortgage Customer Service (Temp and Remote!)

www.topfinancialjobs.co.uk - Jobboard; Glasgow; Remote; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans le domaine hypothécaire recherche une personne motivée pour renforcer son équipe de gestion des relations clients. Vous construirez des relations durables, gérerez des leads entrants et veillerez à la conformité des activités de vente. Une rémunération compétitive est proposée, avec la possibilité de travailler à distance.

Qualifications

• Expérience dans l'industrie hypothécaire, idéalement en vente par téléphone ou gestion des comptes.
• Capacité à établir des relations de confiance et à maintenir des relations clients à long terme.
• Motivation personnelle et capacité à travailler sous pression.

Responsibilities

• Gérer les relations clients et assurer la satisfaction tout au long du processus.
• Qualifier les leads entrants et les transformer en opportunités de vente.
• Travailler en étroite collaboration avec les équipes internes pour garantir des demandes de prêt réussies.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Negotiation skills

Tools

CRM systems

Microsoft Office

Job description

A leading mortgage firm

Client Details

A leader in their field

Description

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
• Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities.
• Handle inbound and outbound calls as well as communicate via digital channels to manage customer queries, resolve issues, and offer product guidance.
• Maintain accurate records of customer interactions and opportunities in the CRM system.
• Collaboration: Work closely with the KAM in the field, underwriting and processing teams to ensure smooth mortgage applications and a high level of customer service.
• Compliance: Ensure all sales activities comply with industry regulations, company policies, and best practices.
• Provide feedback from customers to internal teams to help improve product/service offerings.

Profile

• Previously worked in the mortgage industry ideally telephone sales, account management, or customer service.
• Strong interpersonal and communication skills (verbal and written).
• Ability to build rapport and maintain long-term client relationships.
• Self-motivated and target-driven with a positive attitude.
• Proficient in CRM systems and Microsoft Office applications.
• Strong organizational and time management skills.
• Ability to handle objections and negotiate effectively.

Job Offer

A competitive rate and remote working