Mortgage Completions Agent

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Mortgage Completions Agent to join their dynamic team. In this pivotal role, you will manage a pipeline of mortgage applications, ensuring exceptional service and regulatory compliance. This position offers a unique opportunity to enhance your career while working in an inclusive environment that values diversity and professional development. If you are passionate about providing outstanding customer service and want to make a positive impact, this role is perfect for you. Join a company that prioritizes work-life balance and supports your growth in the mortgage industry.

Qualifications

• Experience in a processing or administration environment essential.
• Ability to competently use all systems relevant to the role.

Responsibilities

• Manage a portfolio of mortgage applications from approval to completion.
• Ensure compliance with policies and handle communication from stakeholders.

Skills

Integrity

Customer Service

Complaint Handling

Communication Skills

Risk Mitigation

Adaptability

Education

GCSE level standard including English & Maths

Tools

Mortgage Processing Systems

Job description

Social network you want to login/join with:

Mortgage Completions Agent, United Kingdom

Client:

Kensington Mortgages

Location:

Remote (UK residents only)

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Overall Purpose of Job

Are you experienced within Mortgage Completions looking to take your career to the next level? Join our dynamic team and play a pivotal role in managing a pipeline of mortgage applications from offer to successful completion. We are committed to delivering exceptional service while ensuring compliance with all regulations and policies.

Key Accountabilities

• Own and manage a portfolio of applications, ensuring processing from approval to completion
• Handle communication from stakeholders in compliance with the Policy & Procedures Manual
• Liaise with solicitors regarding completions regularly and fairly
• Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
• Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
• Confirm the completeness of all applications prior to funds release approval
• Manage the case pipeline according to all agreed service standards whilst managing stakeholders' expectations
• Assess all correspondence to ensure lending criteria/conditions are met
• Handle any complaints in line with the Complaints Handling Procedures
• Maintain accurate file and data records
• Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively

Experience, Knowledge, Skills

• Integrity and a commitment to treating customers fairly
• Adherence to policies & procedures, staying updated on any amendments
• Be aware and accountable for the mitigation of risk in the day-to-day performance of your role. Complaints are to be handled in accordance with the procedures
• Ability to competently use all the systems relevant to the role
• Ensure key business targets and performance indicators are achieved
• Experience in a processing or administration environment essential
• Telephone experience including complaint handling essential
• Educated to at least GCSE level standard, including English & Maths
• Able to support and embrace change whilst adopting a positive attitude.

Why Join Kensington Mortgages

At KMC our employees are the heart of our success. We strive to create a workplace that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression.

Ready to make a difference?

If you're passionate about providing exceptional service and want to join a team that values your contributions, we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit, and Right to work checks.

To take advantage of "digital Right to work" checks you must hold a valid passport; alternatively, you must be prepared to come into Maidenhead to show ID.