Mortgage Case Manager

JR United Kingdom; Slough; On-site; GBP 32,000 - 37,000; Full time

Job summary

A respected mortgage brokerage seeks a Mortgage Administrator to support clients throughout the mortgage journey. This role offers a competitive salary and bonus structure, emphasizing client service and attention to detail. Join a collaborative team dedicated to helping clients achieve their property goals.

Benefits

Pension contributions

Additional company perks

Qualifications

• Experience as a Mortgage Administrator or similar role.
• Strong communication abilities to liaise between clients and brokers.
• Meticulous attention to detail in managing client cases.

Responsibilities

• Guide clients through the mortgage process from start to finish.
• Manage submissions, compliance documents, and key communications.
• Exceed client expectations with exceptional service.

Skills

Client Service

Attention to Detail

Communication Skills

Proactivity

Job description

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Are you ready to be the backbone of a dynamic mortgage team, ensuring each client receives a smooth, efficient, and exceptional journey from start to finish? If you have a passion for client service, a keen eye for detail, and a knack for navigating the mortgage process, this role is calling your name!

About the Company

Our client is a highly respected mortgage brokerage in London, renowned for their independent approach and commitment to finding the best mortgage solutions for every unique situation. With access to the whole of the mortgage market, they specialize in advising on residential, buy-to-let, bridging, secured lending, and lifetime mortgages, delivering tailored solutions for their clients' needs.

About the Mortgage Administrator Role

As the Mortgage Administrator, you’ll work closely with a team of expert Mortgage Brokers, guiding clients at every step of their mortgage journey. You'll play a pivotal role in ensuring that each case progresses smoothly by handling key communications, managing submissions, and monitoring compliance.

This is an exciting opportunity to be part of a supportive, high-energy team that’s passionate about making a real impact on clients’ lives. If you have an in-depth understanding of the mortgage process and are eager to contribute to clients’ successful outcomes, this role could be a perfect fit.

Mortgage Administrator

• Key ResponsibilitiesCollaborate with Mortgage Brokers, lenders, solicitors, and clients to see each case through to completion with meticulous attention to detail.
• Handle complex cases and diverse income structures with confidence and a solutions-driven mindset.
• Take ownership of case compliance, documentation, and follow-up communications, ensuring a seamless process from initial contact to final close.
• Consistently exceed client expectations with exceptional service and clear, effective communication.

The Mortgage Administrator Package

• Salary: Up to £32,000 with a £1,000 quarterly company performance bonus
• Hours: Monday to Friday, standard office hours
• Benefits: Pension contributions and additional company perks

Mortgage Administrator Skills & Experience Required

• Commitment to delivering an outstanding client experience and achieving excellent results.
• Proactive Ownership of your work, driving each case to successful completion.
• Strong communication skills for handling interactions between clients, brokers, and lenders.
• A warm and personable phone presence, coupled with excellent written communication skills.

Why Apply?

This role is perfect for an experienced Mortgage Administrator who thrives in a collaborative environment and is motivated by helping clients achieve their property goals. With a generous bonus structure and the opportunity to make a meaningful impact, this position offers more than just a job – it’s a chance to be part of something bigger.

Think this is the role for you?

We’d love to hear from you and discuss how you could be the perfect fit!