Mortgage Broker Support Specialist

Aldermore; Manchester; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private medical insurance

Career development

Job summary

Aldermore in Manchester is seeking a Broker Support Associate to assist mortgage brokers through the post-application and post-offer stages of the mortgage journey. Based in Manchester, you will provide clear, accurate and professional support to help queries resolve quickly and cases progress smoothly.

You will join a collaborative Property division, focusing on excellent service for intermediary partners. We offer a competitive package, hybrid working and opportunities for development.

Qualifications

• Experience in a telephone-based customer service role.
• Ability to build relationships with brokers and solicitors.
• Strong organisation and prioritisation in a fast-paced environment.
• Willingness to learn and develop.

Responsibilities

• Handle inbound queries from mortgage brokers and solicitors.
• Understand mortgage processes to progress applications.
• Record interactions accurately in case systems.
• Collaborate with Business Development Executives and Property Advisers.
• Identify opportunities to improve processes and reduce delays.

Skills

Customer service

Communication skills

Time management

Problem solving

Collaborative

Tools

Microsoft Word

Excel

Outlook

Job description

Aldermore in Manchester is seeking a Broker Support Associate to assist mortgage brokers through the post-application and post-offer stages of the mortgage journey. Based in Manchester, you will provide clear, accurate and professional support to help queries resolve quickly and cases progress smoothly.

You will join a collaborative Property division, focusing on excellent service for intermediary partners. We offer a competitive package, hybrid working and opportunities for development.