Mortgage Arrears Specialist

Stellar Select; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the finance sector is seeking a Mortgage Arrears Specialist to provide compassionate support to customers facing mortgage arrears. This role offers a competitive salary, hybrid working, and opportunities for professional development in a dynamic environment.

Benefits

23 days holiday plus bank and public holidays

Simply Health Cash plan

Employee assistance programme

Free Legal and Conveyance fees

Volunteering days off

Enhanced Maternity and Paternity Leave

Company sick pay

Ongoing learning and development opportunities

Qualifications

• Proven experience in Mortgage arrears, litigation or servicing.
• Awareness of legal and regulatory environment in relation to mortgage lending.
• Preferably aware of Consumer Duty.

Responsibilities

• Handle customer queries and information requests professionally.
• Contact customers regarding overdue balances, payments, and fees.
• Assess arrears situations and gather financial information.

Skills

Customer-focused approach

Exceptional telephone skills

Strong written and verbal communication skills

Integrity

Tools

Microsoft Suite

Excel

Job description

1 day ago Be among the first 25 applicants

This range is provided by Stellar Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Mortgage Arrears Specialist

Location: Oxfordshire - Hybrid WFH 2 days a week

Salary: Up to £35,000 depending on experience

Hours: Monday to Friday 9 am to 5.30 pm

• 23 days holiday plus bank and public holidays
• Simply Health Cash plan
• Employee assistance programme
• Free Legal and Conveyance fees
• Volunteering days off
• Enhanced Maternity and Paternity Leave
• Company sick pay
• Ongoing learning and development opportunities

About the position of the Mortgage Arrears Specialist:

Following a new partnership with a major retail bank, the firm is expanding its litigation support division-creating the perfect time to come on board.

As a Mortgage Arrears Specialist, you'll play a key role in delivering compassionate, professional support to customers navigating mortgage arrears.

This position is ideal for someone with solid experience in mortgage arrears/litigation/servicing, a good understanding of lending products, and a background in a lender or loan servicer. It's a fantastic opportunity to be part of a growing team at the start of something new, with real potential to shape its future in a dynamic and supportive workplace.

Responsibilities for the role of Mortgage Arrears Specialist:

• Handle customer queries and information requests professionally.
• Follow the firm's policies and procedures.
• Contact customers regarding overdue balances, payments, and fees.
• Conduct inbound and outbound calls with empathy and professionalism.
• Assess arrears situations, gather financial information, and update affordability data.
• Discuss and agree on suitable repayment arrangements.
• Identify and support vulnerable customers per policy and client requirements.
• Maintain relationships with key third-party partners.
• Provide statements promptly in line with regulations.
• Recognise and escalate customer complaints appropriately.
• Present arrears solutions in line with client requirements.
• Escalate cases for legal action when necessary.
• Report incidents that may impact customers.
• Identify and escalate potential financial crime or money laundering cases.

Experience and skills required for the role of Mortgage Arrears Specialist:

• Proven experience in Mortgage arrears, litigation or servicing
• Awareness of legal and regulatory environment in relation to mortgage lending and administration.
• Customer-focused approach, preferably with awareness of Consumer Duty.
• Exceptional telephone skills and strong written and verbal communication skills as well as high levels of integrity
• Proficient in Microsoft Suite, particularly Excel.

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Arrears Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

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