Mortgage Administrator - Horsham

Artemis Recruitment Consultants; Horsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-paced financial services company in Horsham is seeking an experienced Mortgage Administrator to provide administrative support to the sales team. You will manage mortgage applications, ensure compliance, and resolve customer queries. Strong communication skills and attention to detail are essential. The role offers a company pension scheme and a professional working environment.

Benefits

Company pension scheme

Death in Service benefit

Qualifications

• Proven administration experience within a mortgage or financial services environment.
• Self-motivated and professional attitude.
• Experience working with prescribed systems and procedures.

Responsibilities

• Submit and progress mortgage applications through to legal completion.
• Follow up on documentation to ensure compliance.
• Serve as the first point of contact for queries from clients and lenders.

Skills

Excellent communication and customer service skills

Strong computer skills

Attention to detail

Ability to work under pressure without supervision

Tools

Microsoft Office (Excel and Word)

Job description

Mortgage Administrator - Horsham

We are seeking an experienced administrator to join our client's successful mortgage and protection team based in Horsham.

Our client is a fast-paced financial services company that values excellent customer service. The Mortgage Administrator will provide administrative support to the sales team, manage files accurately within prescribed timescales, and focus on delivering outstanding customer service. The role involves taking ownership of customer queries, ensuring appropriate solutions are provided and followed through to completion.

Duties:

1. Submit and progress mortgage applications through to legal completion and beyond.
2. Follow up on documentation and ensure new business applications are fully compliant.
3. Coordinate with solicitors regarding exchange and completion dates.
4. Manage protection applications submission and progression.
5. Monitor client emails and manage repeat client accounts.
6. Serve as the first point of contact for queries from clients, lenders, and conveyancers.
7. Update and maintain systems and files accurately.
8. Work with advisors to ensure all activities meet compliance and regulatory standards.

Experience & Qualifications:

1. Proven administration experience within a mortgage or financial services environment.
2. Excellent communication and customer service skills.
3. Strong computer skills, including database management and proficiency in Microsoft Office (Excel and Word).
4. Attention to detail and experience working with prescribed systems and procedures.
5. Self-motivated and professional attitude.
6. Ability to work under pressure without supervision.

Other Information:

• Company pension scheme.
• Death in Service benefit.
• Ability to perform well in high-pressure environments.
• Excellent communication skills at all levels.
• Good planning and organizational skills with a methodical approach.