Mortgage Administrator / Enquiry Consultant

JR United Kingdom; Newtownabbey; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a Mortgage Administrator / Enquiry Consultant in Newtownabbey. The role emphasizes customer interaction, support for mortgage applications, and preparation for a career as a Trainee Independent Mortgage Adviser. Candidates should possess strong sales and customer service skills, along with a solid educational background including GCSEs.

Benefits

Pension

Holiday Pay

Qualifications

• Minimum 4 years in sales/customer service or banking customer service.
• GCSEs required, including Mathematics and English.
• Must demonstrate excellent customer service skills.

Responsibilities

• Provide customer support and convert enquiries into appointments.
• Assist mortgage advisers with applications and communications.
• Maintain accurate records and manage multiple tasks under pressure.

Skills

Sales experience

Customer service

Knowledge of mortgages

Attention to detail

Organizational skills

Excellent communication skills

Education

Minimum 5 GCSEs at grade C and above

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

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Mortgage Administrator / Enquiry Consultant, newtownabbey

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Client:

The Mortgage Clinic

Location:

newtownabbey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

The Mortgage Clinic www.themortgageclinicuk.co.uk is currently seeking an experienced Mortgage Administrator / Enquiry Consultant to work in their busy offices in East Belfast & Lisburn Road Belfast, Co Antrim.

The Job :

In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working closely in a support role with the mortgage advisers assisting them with mortgage applications and communication with customers, banks and building societies, estate agents, and solicitors.

This is a developmental role which puts you on a pathway to become a Trainee Independent Mortgage Adviser inside two years. The Mortgage Enquiry Consultant role builds the foundations to start professional mortgage advice qualifications, and a long term career in financial services.

You will have the following experience/skills:

• Excellent sales/customer service experience.
• A proven track record of working in a busy mortgage administration or banking customer service role.
• Good knowledge of mortgages.
• Outstanding telephone manner and Excellent written communication skills.
• Excellent organisation and prioritisation skills in order to handle multiple tasks, stay focused under pressure and work to tight deadlines.
• Excellent attention to detail and accuracy of work.
• Confident in having challenging conversations.
• Proficient in the use of Microsoft Packages including Excel, Outlook and Word.

To be successful you’ll also need to be a positive, friendly, multitasker who is able to work independently, and as part of a team.

A minimum of 4 years sales/customer service experience or banking customer service experience plus a Minimum 5 GCSEs or equivalent at grade C and above, must include Mathematics and English.

Salary & Benefits

Hours of Work: To be discussed at Interview

Paid Monthly

Pension

Holiday Pay

To be considered for this position, please forward your CV to Helmut Elstner at The Mortgage Clinic Belfast [emailprotected]

For further information on this opportunity please contact Helmut at The Mortgage Clinic Belfast on 028 9560 9410 , however you must send your CV first to allow us to assess your suitability.

The Mortgage Clinic Belfast believes excellent and professional customer service is paramount, and our mission is to deliver expert advice to those that need it the most, so borrowing on property seems as stress free as possible! We support clients at all levels, from first-time buyers to experienced investors

YOUR DETAILS WILL BE TREATED IN A CONFIDENTIAL MANNER WITH THE MORTGAGE CLINIC BELFAST

ONLY APPLICANTS MEETING THE CRITERIA WILL BE CONTACTED.