Mortgage Administrator

Countrywide; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading estate agency is seeking a Mortgage Administrator to manage mortgage applications. The role involves liaising with borrowers, solicitors, and lenders, while providing exceptional customer service. Opportunities for career development and industry qualifications are offered.

Benefits

Superb training and development programme

Opportunity to earn industry leading qualification

Group Discounts on Property Services

Free access to Lakeshore Fitness

Onsite free parking

Subsidised onsite café

25 days holiday entitlement

Qualifications

• Strong communication skills for dealing over phone, email, and letters.
• Confident in resolving issues and progressing applications.
• Ability to review data and ensure information accuracy.

Responsibilities

• Progress mortgage applications from start to completion.
• Maintain relationships with customers and Mortgage Consultants.
• Organize workload to ensure best outcomes.

Skills

Customer Service

Communication

Problem Solving

Confident

Job description

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We are looking for a Mortgage Administrator to work within our busy Sales Progression Team. You will be progression mortgage applications through to completion, contacting solicitors, lenders, Mortgage Consultants and customers to obtain up to date relevant information. You will have strong customer service skills and be confident over the phone dealing with application requirements and resolving any issues that arise.

Working Hours: Mon – Fri 9.00 – 5.30

Key roles and responsibilities to be a successful Mortgage Administrator include:

• Proactively progressing individual cases from mortgage application through to completion
• Working as a part of a vibrant team to support our Mortgage Consultants pipelines
• Maintaining a positive relationship with customers and Mortgage Consultants
• Prioritising and organising your workload to ensure the best outcome is achieved
• Problem solving when required to move purchases and re-mortgages along

Skills and experience required to be a successful Mortgage Administrator:

• Have strong communication skills, dealing with people over the phone and through emails and letters
• Be confident to deal with issues as they arise, finding solutions and progressing the mortgage application to completion
• Work at pace, reviewing data and ensuring information is up to date and accurate
• Build relationships quickly, through strong customer service skills with key people
• Be driven and motivated to manage your own workload and meet deadlines

What can we offer you?

• Superb training and development programme with clear career progression opportunities.
• Opportunity to earn industry leading qualification.
• Group Discounts on Property Services.
• Free access to Lakeshore Fitness.
• Onsite free parking or shuttle bus from central MK Station.
• Subsidised onsite café in addition to Lakeshore Café situated on the business park.
• 25 days holiday entitlement in addition to Bank Holidays.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.