Mortgage Administrator

Proper Recruitment; London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a motivated Mortgage Administrator to join their dynamic team. This office-based role offers the opportunity to support a successful mortgage brokerage by managing client communications, liaising with various stakeholders, and ensuring a seamless mortgage application process. With a strong emphasis on customer service, the ideal candidate will thrive in a fast-paced environment and possess a keen eye for detail. After an initial probation period, the role will transition to a hybrid model, allowing for flexibility. Join this innovative firm to make a significant impact in the mortgage industry!

Benefits

Pension

Competitive Holiday Entitlement

Flexible working hours

HR & Well Being Services

Company Events

Mentoring & Coaching

Qualifications

• Minimum 6 months experience in the mortgage field is essential.
• Strong communication skills and attention to detail are required.

Responsibilities

• Manage incoming communications and liaise with clients and brokers.
• Ensure customer service database is accurate and up to date.
• Input mortgage applications and maintain compliance.

Skills

Experience in the mortgage industry

Excellent written & verbal communication skills

Attention to detail

Problem-solving skills

Ability to work under pressure

Customer service orientation

Tools

Microsoft Office

Job description

Job Description

NEW OPPORTUNITY️

Role: Mortgage Administrator

Location: Hainault, Essex

Proper Recruitment are delighted to offer an office support opportunity on behalf of a very successful mortgage brokerage in Essex.

The ideal candidate will have min 6 months experience working within the mortgage field and will have knowledge of the mortgage process.

This is an office-based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:

• Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
• Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible.
• Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct.
• Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress-free for the client as possible.
• Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies.
• Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.

Requirements:

• Experience in the mortgage industry vital.
• Excellent written & verbal communication skills.
• Meticulous with a keen eye for detail.
• Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times.
• Ability to work under pressure and problem solve, both independently and part of a team.
• Computer literate and familiarity with Microsoft Office.
• Well organised with excellent time keeping.

Benefits:

• Pension.
• Competitive Holiday Entitlement.
• Flexible working hours.
• HR & Well Being Services.
• Company Events.
• Mentoring & Coaching.

Salary:

• Circa £30,000 per annum.

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to [e-mail] or by phone – 0208 057 4048.