Mortgage Administrator

JR United Kingdom; Hatching Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the financial services sector is seeking a Mortgage Administrator to join their Customer Operations team. This role is pivotal in delivering exceptional customer service, handling mortgage processing tasks such as Redemptions, Payments, and Deeds. The ideal candidate will have a strong background in financial services, excellent communication skills, and a commitment to regulatory compliance. Join a dynamic team dedicated to ensuring customer satisfaction and operational excellence in a supportive environment.

Qualifications

• Minimum of 1 year's experience in a financial services environment.
• Excellent written and spoken English skills.

Responsibilities

• Provide fast and efficient mortgage processing service.
• Maintain customer service by liaising with customers and solicitors.
• Ensure compliance with relevant regulations and governance activities.

Skills

Customer Service

Communication Skills

MS Office Proficiency

Mortgage Processing

Regulatory Knowledge

Education

Experience in Financial Services

Tools

MS Office (Word, Outlook)

Job description

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Purpose:

Mortgage Administrator (Customer Operations) is responsible for delivering the highest level of customer service to our customers. Customer Operations administration includes Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post-contract variations, invoice payments, and Statement production, ensuring all stages are processed in a timely and efficient manner.

Key Responsibilities:

1. Always provide fast and efficient mortgage processing service in accordance with the Service Level Agreements and Procedures.
2. Handle Customer Operations administration including Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post-contract variations, invoice payments, and Statement production, ensuring timely processing.
3. Maintain customer service by liaising with customers and solicitors via phone, email, or written communication.
4. Review and update procedure documents as applicable.
5. Perform any other related duties as directed by the Management team.

Regulatory/Statutory Responsibilities:

You should complete required training and maintain good knowledge of relevant regulations such as MCOB/BCOB. Support the Society in ensuring adherence to external regulations and legislation like the Building Societies Act, PRA, and FCA Handbooks. Ensure compliance with governance activities, including Risk Management, Fraud, Money Laundering, Data Protection, Information Security, Health & Safety, and Business Continuity Management (BCP). Maintain awareness of FCA’s PSD and BCOB regulations and their implications. Adhere to regulations related to anti-money laundering, financial crime, and anti-bribery and corruption, including reporting suspicions to the MLRO and avoiding 'tipping off'. Ensure compliance with all audit, compliance requirements, and Society policies.

Qualifications:

• Excellent written and spoken English skills.
• Minimum of 1 year's experience in a financial services environment.
• Customer service experience over the phone and via email, ideally in financial services.
• Mortgage or collections experience preferred.
• Proficient in MS Office (Word, Outlook).