Mortgage Administrator

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated individual to provide administrative and sales support to financial advisers. This role is critical in ensuring clients receive exceptional service throughout their mortgage journey. You will be the main point of contact for mortgage progression, ensuring compliance with regulations while liaising with various stakeholders. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work under pressure. Join a dynamic team that values customer service and offers a supportive work environment.

Qualifications

• Good working knowledge of Microsoft Office tools.
• Excellent time management and organizational skills.

Responsibilities

• Ensure compliance of mortgage documents under FCA regulations.
• Liaise between lenders, solicitors, advisers, and clients.
• Organize calls for clients due for a remortgage.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer Service

Attention to Detail

Time Management

Telephone Communication

Job description

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Main purpose of role: To provide administrative and sales support to financial advisers and their team to ensure clients receive a 5 star service from start to finish. Providing support to clients after a mortgage application has been submitted by ensuring all documents are compliant and liaising with mortgage lenders.

Hours: Monday-Friday 8.30am-5.30pm

Location: Hampton Hill

Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations
• Liaise between lenders, solicitors, advisers and clients
• Acting as the main point of contact for mortgage progression through to offer
• Ensuring the products selected remains the best for our client
• Follow up and chase Mortgage Reviews
• Organising calls for clients due for a remortgage to retain existing business.

Requirements:

• Good working knowledge of Microsoft word, Excel and outlook
• Well-spoken with excellent knowledge of the English Language
• Confident telephone manner
• Excellent time management skills with ability to prioritise and organise own workload
• Ability to work under extreme pressure to meet deadline

Skills:

• Excellent attention to detail
• Highly organised
• Team player, flexible and keen to get involved in a number of different tasks
• Friendly and Polite with a positive “nothing is too much trouble” approach
• Self-motivated and able to work alone
• Committed to providing excellent customer service