Mortgage Administrator

Howden; Greater London; Hybrid; GBP 24,000 - 38,000; Full time

Job summary

Howden is seeking a Mortgage Administrator to support clients through the mortgage application process, coordinating with lenders and solicitors and managing documentation with accuracy.

The role emphasises high-quality administration in a fast-paced, collaborative team. A bias for organised work, strong communication, and familiarity with CRM systems and Microsoft Office is desired, with a hybrid working arrangement in the UK.

Qualifications

• Well organised with the ability to manage multiple cases at different stages.
• Strong attention to detail and a commitment to getting things right first time.
• Clear, confident communicator with a professional and friendly approach.
• Familiarity with CRM systems and Microsoft Office tools.
• Exposure to mortgage processes or financial documentation is advantageous.

Responsibilities

• Prepare and submit mortgage applications and supporting documents to lenders, ensuring all information is complete and meets criteria.
• Support mortgage cases from submission through to completion, liaising with lenders, solicitors, valuers, and internal teams.
• Provide clear, professional updates to clients and third parties, responding promptly to queries.
• Keep the CRM system up to date with all case activity, ensuring records are accurate and confidential.
• Process fees and documentation securely, and carry out completion checks before cases are closed.

Skills

Well organised

Attention to detail

Clear communicator

CRM systems experience

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Role Overview

As a Mortgage Administrator, you’ll play an important part in delivering a smooth and positive experience for our clients during one of the most significant financial decisions they make. Working closely with our advisers, lenders, and third parties, you’ll ensure mortgage applications are processed efficiently, accurately, and with care from start to finish.

This role is well‑suited to someone who enjoys working in a fast‑paced environment, takes pride in high‑quality administration, and values being part of a supportive, collaborative team.

Main Responsibilities

• Mortgage Application Support: Prepare and submit mortgage applications and supporting documents to lenders, ensuring all information is complete, accurate, and meets lender criteria.
• End‑to‑End Case Management: Support mortgage cases from submission through to completion, helping to keep applications moving by liaising with lenders, solicitors, valuers, and internal teams.
• Client & Stakeholder Communication: Provide clear, professional updates to clients and third parties, responding promptly to queries and helping to resolve issues as they arise.
• CRM & Documentation Management: Keep the CRM system up to date with all case activity, ensuring records are accurate, confidential, and well organised.
• Payments & Completion Checks: Process fees and documentation securely, and carry out completion checks to ensure all requirements are met before cases are closed.

Key Skills & Attributes

• Well organised with the ability to manage multiple cases at different stages.
• Strong attention to detail and a commitment to getting things right first time.
• Clear, confident communicator with a professional and friendly approach.
• Comfortable using CRM systems and Microsoft Office tools.
• Good understanding of mortgage processes and lender requirements, or a willingness to learn.
• A collaborative team player who takes pride in supporting colleagues and clients.

Experience & Personal Attributes

• Previous experience in a mortgage, financial services, or administrative support role is desirable.
• Exposure to mortgage case processing or financial documentation is advantageous.
• Relevant industry knowledge or qualifications are beneficial but not essential.
• Proactive, reliable, and able to manage workload in a calm and structured way.

What do we offer in return?

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent