Mortgage Administrator

JR United Kingdom; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An ambitious, proactive Mortgage Case Manager is sought by a flourishing company in the mortgage sector. This role involves providing top-notch administrative support to a team of expert mortgage advisers, ensuring a smooth process for clients seeking to achieve their property goals. The position offers flexibility with hybrid options and a supportive environment for career growth. Join a progressive team where your contributions will directly impact customer satisfaction and success in the mortgage industry. If you are detail-oriented and committed to excellence, this opportunity is perfect for you.

Benefits

Quarterly Bonus Scheme

Wellhub Benefits

Sodexo Discount Scheme

Flexibility in Working Hours

Full Training Opportunities

Market Leading Technology

Qualifications

• Experience in a mortgage case manager or similar administrative role.
• Highly organized with a structured approach to processes.

Responsibilities

• Manage mortgage administration from application to completion.
• Update clients and advisers on application progress.
• Build knowledge of lenders to enhance customer service.

Skills

Mortgage Administration

Customer Service

Organizational Skills

Proficiency in Electronic Systems

Job description

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An ambitious, proactive and detail focussed Mortgage Case Manager is required to provide a first-rate administrative support service to a multi-award-winning team of professional mortgage advisers with a strong track record in delivering exceptional customer service.
The company specialises in providing a range of retail customer mortgages as well as 'business to business' solutions through a network of over 300 Appointed Representatives across the UK. The business also provides placement and packaging services to other mortgage advisers keen to benefit from their enhanced knowledge in the specialist lending areas of BTL, Commercial and Bridging Loans.
As Mortgage Administrator the successful candidate will work closely with both internal and external mortgage and protection advisers, playing an important role in the process of helping customers make their property ambitions become a reality.
This is an office based role but with some flexibility in working hours and a hybrid option can be considered for the right candidate.
Key Responsibilities

• Manage all aspects of mortgage administration from initial 'decision in principle' to mortgage completion including keying mortgage applications, chasing lenders and third parties, completing diligence checks and reviewing and processing documents
• Update and liaise with clients and advisers as their mortgage applications progress
• Administer and progress mortgage applications efficiently and with attention to detail
• Invest time in building knowledge of lenders and processes to assist with the company's values of delivering excellent customer service

Skills & Experience

• Previous experience in a mortgage case manager or similar administrative role and ideally a familiarity with mortgage lenders and their requirements
• Naturally highly organised and able to apply a structured approach to administrative processes
• Committed to delivering great customer service and working as part of a team
• Highly proficient in using a range of electronic systems and software
• Salary based on experience plus a quarterly bonus scheme based on cases processed
• Company benefits scheme including Wellhub and Sodexo discount scheme
• Flexibility and hybrid options for suitable candidates
• Full training and growth opportunities
• Market leading technology to support case processing

This is a fantastic opportunity for an ambitious Mortgage Administrator to join a flourishing, friendly, and progressive company that can offer true career development opportunities to the successful candidate. The role also provides a great foundation for those who may be considering a long-term career in the mortgage industry, with opportunities to progress into other roles in the mortgage industry including Mortgage Adviser, Mortgage Research Assistant, Compliance supervisor and more. Apply now!