Mortgage Administrator

Root-10 Limited; Borehamwood; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading company in the financial services sector is seeking a detail-oriented Mortgage Administrator. The successful candidate will be vital in supporting the mortgage process, managing documentation, and ensuring compliance. This full-time role offers opportunities for professional growth in a collaborative environment.

Benefits

Collaborative brokerage environment

Opportunities for professional growth and training

Competitive salary and performance-based bonuses

Qualifications

• Experience in a mortgage administration or financial services role preferred.
• Understanding of mortgage products and application processes required.
• Ability to manage multiple files in a fast-paced environment.

Responsibilities

• Support mortgage brokers in processing mortgage applications.
• Liaise with clients and lenders to ensure timely progression.
• Maintain accurate data in CRM and ensure compliance with regulatory standards.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service

Education

Prior experience in mortgage administration

Familiarity with CRM systems

Knowledge of compliance and regulatory standards

Tools

Microsoft Office

Job description

Job Title: Mortgage Administrator
Location:Borehamwood
Job Type:Full-Time
Reports To: Mortgage Broker / Office Manager

Job Overview:
We are seeking a detail-oriented and organised Mortgage Administrator to join our brokerage team. The successful candidate will play a critical role in supporting the mortgage process from application through to completion. This position involves managing documentation, liaising with clients and lenders, and ensuring regulatory compliance throughout each stage of the mortgage lifecycle.

Key Responsibilities:

• Support mortgage brokers in the processing and administration of residential and commercial mortgage applications.

• Liaise with clients, lenders, solicitors, and third parties to ensure smooth and timely progression of applications.

• Verify and organise financial documentation including income verification, credit reports, ID, and property valuations.

• Input and maintain accurate data in CRM and lender portals.

• Monitor and follow up on the status of applications, ensuring deadlines are met and issues are promptly addressed.

• Prepare and submit lender packages, ensuring all documentation meets compliance and underwriting standards.

• Ensure all files are maintained in accordance with regulatory requirements and brokerage policies.

• Provide exceptional customer service by answering client queries and updating them throughout the process.

• Support post-completion tasks, including discharge requests, commission tracking, and archiving.

Requirements:

• Prior experience in a mortgage administration or related financial services role (brokerage experience preferred).

• Strong understanding of mortgage products, application processes, and lender requirements.

• Familiarity with CRM systems and lender submission platforms.

• Excellent organisational skills and attention to detail.

• Effective communication skills, both written and verbal.

• Ability to manage multiple files simultaneously in a fast-paced environment.

• Knowledge of relevant compliance and regulatory standards.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

What We Offer:

• A collaborative and supportive brokerage environment.

• Opportunities for professional growth and training.

• Competitive salary and potential for performance-based bonuses.