Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid

Santander USA; Milton Keynes; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Monitoring Operations Analyst in a dynamic shift-based environment. This exciting role involves managing technology events, ensuring key SLAs are met, and collaborating across departments to enhance service delivery. You'll leverage your understanding of cloud computing and ITIL practices to identify risks and improve service metrics. Enjoy a competitive salary, a generous benefits package, and the opportunity to make a significant impact in a digitally enabled banking environment. If you're passionate about technology and service excellence, this role is for you.

Benefits

Annual Benefits Allowance

Discretionary Performance Bonus

Pension Contributions

27 Days Holiday

Discounted Healthcare Benefits

Family Benefits

Employee Discount Platform

Share Plans

Charitable Giving Opportunities

Qualifications

• Understanding of Cloud computing and ITIL processes.
• Experience with ServiceNow and Agile methodologies.

Responsibilities

• Manage the end-to-end event process for technology triggers.
• Collaborate across departments to ensure optimal service delivery.

Skills

Cloud Computing

ITIL Awareness

Communication Skills

Risk Management

Tools

ServiceNow

Agile

Docker

Job description

Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid

Pay: Competitive

Location: Milton Keynes, England

Employment type: Full-Time

Job Description

• Req#: Req1129435 Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid

WHAT YOU WILL BE DOING

Join our community.

This is a great opportunity to work as a Monitoring Operations Analyst in a dynamic shift-based environment, helping us become a digitally enabled bank.

By managing key events efficiently in line with the Service framework, you will ensure key SLAs are met while we transform into a digital bank.

The difference you’ll make.

• Managing the full end-to-end event process for technology and service triggers following established procedures.
• Communicating clearly and concisely, engaging support teams as needed.
• Collaborating across departments to deliver optimal service, maintaining key relationships with Change and Incident teams.
• Identifying and managing risks, ensuring controls are followed.
• Analyzing and delivering service metrics, enhancing views of various services.

What you’ll bring.

• Understanding of Cloud computing.
• Knowledge of logical flows (Infrastructure/Application).
• ITIL awareness, specifically incident and change disciplines.

It would also be nice for you to have.

• Extensive ServiceNow experience.
• Previous banking experience.
• Knowledge of Agile, including IaaS, PaaS, microservices, Docker, and continuous deployment lifecycle.

What else you need to know.

• This is a permanent role based in Milton Keynes.
• Shift-based role with a 33% shift allowance, capped at £10,000.
• Shift pattern: 4-week cycle, 07:30–20:00 days and 19:30–08:00 nights, 2 days, 2 nights, then 4 off, repeating.

Everyday Inclusion

At Santander, we foster a workplace where everyone feels they belong and can succeed, celebrating diversity and living our values of Simple, Personal, and Fair.

How we’ll reward you.

• Competitive salary plus a £500 annual benefits allowance.
• Discretionary performance bonus.
• Pension contributions up to 12.5%.
• 27 days’ holiday plus bank holidays, increasing to 28 days after 5 years, with options to purchase additional days.
• Discounted healthcare benefits including Bupa insurance, dental, and health assessments.
• Family benefits like death-in-service, income protection, and critical illness cover.
• Access to an online employee discount platform.
• Share plans and charitable giving opportunities.

What to do next.

If interested, please apply. For assistance during the recruitment process, contact us at [e-mail] or call 0870 414 9080.

About the company

We impact 140 million lives daily by innovating and adapting to new challenges, creating a significant impact through our actions — the Santander Effect.