Monitoring Officer (Nightshift) (Temporary) - REQ04179 - 421314

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

THIS POST IS BEING READVERTISED, PREVIOUS APPLICANTS NEED NOT RE-APPLY

NLC 4 - £26,412 - £27,722 and appropriate allowances (Temporary)

North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

We are looking for enthusiastic individuals to work within our Community Safety Unit, with a proactive approach to work who are committed to providing a safe environment to residents and visitors to North Lanarkshire and who enjoy working as part of a team to respond to a variety of circumstances.

You will be part of the team responsible for the call handling service, providing advice and assistance to the public on a full range of anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services as well as the provision of a CCTV monitoring service.

Using a wide range of communication methods, you will provide a professional customer service that ensures customer enquiries and complaints are resolved as quickly and efficiently as possible. You will also be required to input data into relevant systems, assist in the collation of information, and produce reports.

You will provide assistance to retailers, partnership agencies, and various other stakeholders and undertake duties such as identifying and reporting faults and assisting with access to the building. You will be required to work in a secure, controlled environment and have the ability to undertake radio and telephone communications as required.

Customer service, confidentiality, and excellent communication skills are essential for all Monitoring Officers. You should have experience working as part of a team. Knowledge of North Lanarkshire’s geographical area and CCTV systems is desirable but full training will be provided. You should have a flexible approach to dealing with sensitive circumstances, remain calm under pressure, and be able to prioritize and manage your workload to meet tight deadlines.

Applicants should be educated to standard grade level or equivalent and have moderate experience in a call centre environment. Customer focus, good interpersonal skills, knowledge of anti-social behaviour and homeless services, and a good working knowledge of IT systems, including Microsoft Office, are required.

There may be a requirement to cover various areas across North Lanarkshire Council.

All candidates will be subject to non-police personnel vetting as part of pre-employment checks.

The successful candidate will be required to obtain an SIA Licence, which will be arranged shortly after starting in the role.

Working Pattern: 37 Hours per week (Night Shift)

4 on 4 off Shift Pattern - Nightshift - 19:00pm - 7:00am

This post is Temporary until 31/07/2025

Benefits & Additional Information

We offer a comprehensive benefits package, including 27 days annual leave, 6 public holidays, and access to our learning and development programs through LearnNL. For more details, visit Work Well NL.

For more information on careers in local government, visit the myjobscotland career hub.

North Lanarkshire Council supports flexible working and operates a Smarter Working Policy.

See our Recruitment Charter for more information.

*Casual/sessional roles: You will receive 12.1% of your hourly rate for every hour worked, as compensation for annual leave and public holidays. Payments will be reflected separately on your payslip. You will only be paid for hours worked.

We are a Disability Confident Leader and offer a guaranteed interview to disabled applicants who meet the essential criteria. We also support service personnel, veterans, and their families through guaranteed interviews if they meet the criteria. Additionally, we are committed to #KeepingThePromise, offering guaranteed interviews to care-experienced individuals who meet the essential criteria.

The Plan for North Lanarkshire aims to make the area a great place to live, learn, work, invest, and visit. We believe Fair Work, which offers effective voice, fulfillment, opportunity, respect, and security, can boost creativity and productivity.

Alternative application packs can be requested in formats such as Large Print, Braille, and Audio by calling 01698 403151.

Our Easy Read documents explaining the process and selection steps are available here: Easy Read - My NL.

***PLEASE NOTE: WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED, YOU MUST SUBMIT A COMPLETED APPLICATION FORM. CVs will be disregarded.***