Monitoring Centre Operator

Service Care Solutions; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A frontline service in Ashford is seeking a Monitoring Centre Operator to oversee CCTV systems and ensure public safety. The role requires a calm demeanor in emergencies, with a focus on effective communication, incident management, and the safety of vulnerable individuals.

Benefits

£250 referral bonus for successful candidate referrals.

Qualifications

• Experience in control room, CCTV monitoring, or emergency services.
• Experience working with vulnerable individuals.
• Willingness to undertake SIA CCTV training if not already licensed.

Responsibilities

• Operate the council’s CCTV system in accordance with procedures.
• Liaise with emergency services and respond to police radio.
• Record and manage data accurately, including evidence and incident reporting.

Skills

Communication

Decision Making

Calm Under Pressure

Attention to Detail

Organizational Abilities

Job description

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Job Description

Monitoring Centre Operator

Ashford

Homeless Service

6 Months

36 Hours (Shifts)

£16.00 LTD / £13.73 PAYE (inc hol)

Join a vital frontline service helping to keep Ashford’s communities safe through proactive CCTV surveillance and emergency support.

THE ROLE

• Operate the council’s CCTV system in accordance with procedures and legislation
• Liaise with emergency services and respond to police radio as required
• Act as a first point of contact for public safety and out-of-hours enquiries
• Record and manage data accurately, including evidence and incident reporting
• Respond to incidents involving vulnerable individuals with care and empathy
• Monitor radio networks and relay urgent communications
• Contribute to the wider work of the team, including training, administration, and shift coverage

THE CANDIDATE

• We’re looking for candidates with previous experience in a control room, CCTV monitoring or emergency services environment, with a calm and methodical approach to safety and public protection.
• Experience working with vulnerable individuals or in safeguarding scenarios
• Strong communication and decision-making skills
• Ability to remain calm under pressure in emergency situations
• Excellent attention to detail and organisational abilities
• Willingness to work flexible shifts and undertake SIA CCTV training if not already licensed

THE CONTRACT

• 12 Hour Shifts, Days: 08:00–18:00, Nights: 18:00–08:00
• 3 Month Contract, Temp to Perm opportunity
• The pay for the role is £16.00 per hour LTD company rate. The PAYE equivalent is £13.73 per hour, inclusive of holiday.

HOW TO APPLY

To apply for this role, please email a copy of your CV to [emailprotected] or call on 01772 208966 to discuss the role in more detail!

If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!