Monitoring Centre Operator

Service Care Solutions Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Monitoring Centre Operator in Ashford to safeguard communities through CCTV monitoring and emergency support. This role requires managing public safety, liaising with emergency services, and responding to incidents involving vulnerable individuals. The ideal candidate will have relevant experience and strong decision-making skills.

Benefits

£250 referral bonus for successful candidates

Qualifications

• Previous experience in control room, CCTV monitoring or emergency services environment.
• Experience working with vulnerable individuals or in safeguarding scenarios.
• Ability to remain calm under pressure in emergency situations.

Responsibilities

• Operate the council’s CCTV system and respond to police radio.
• Act as the first point of contact for safety enquiries.
• Record and manage data accurately including incident reporting.

Skills

Communication

Decision Making

Attention to Detail

Organisational Skills

Job description

Monitoring Centre Operator
Ashford
Homeless Service
6 Months
36 Hours (Shifts)
£16.00 LTD / £13.73 PAYE (inc hol)
Join a vital frontline service helping to keep Ashford’s communities safe through proactive CCTV surveillance and emergency support.

THE ROLE
Working as part of a 24/7 Monitoring Centre team, you will help deliver a fast-paced and responsive service safeguarding the public, liaising with emergency services, and handling the council’s out-of-hours services.

• Operate the council’s CCTV system in accordance with procedures and legislation
• Liaise with emergency services and respond to police radio as required
• Act as a first point of contact for public safety and out-of-hours enquiries
• Record and manage data accurately, including evidence and incident reporting
• Respond to incidents involving vulnerable individuals with care and empathy
• Monitor radio networks and relay urgent communications
• Contribute to the wider work of the team, including training, administration, and shift coverage

THE CANDIDATE
We’re looking for candidates with previous experience in a control room, CCTV monitoring or emergency services environment, with a calm and methodical approach to safety and public protection.

• Experience working with vulnerable individuals or in safeguarding scenarios
• Strong communication and decision-making skills
• Ability to remain calm under pressure in emergency situations
• Excellent attention to detail and organisational abilities
• Willingness to work flexible shifts and undertake SIA CCTV training if not already licensed

THE CONTRACT

• 12 Hour Shifts, Days: 08:00–18:00, Nights: 18:00–08:00
• 3 Month Contract, Temp to Perm opportunity
• The pay for the role is £16.00 per hour LTD company rate. The PAYE equivalent is £13.73 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to [e-mail] or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!