Money Advice Manager

The Wrekin Housing Group Limited; Telford; Hybrid; GBP 49,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Concessionary days over Christmas

Pension scheme

Employee Healthcare Portal

Eye care vouchers

Cycle to work

Job summary

The Wrekin Housing Group Limited is recruiting a Money Advice Manager to lead our regulated debt advice, budgeting support and energy advice services in Telford – hybrid working. You will oversee a small team within our Customer Experience unit and partner with local authorities, utility providers and voluntary sectors to improve financial resilience for customers.

We seek a proven leader with FCA money advice experience, your role includes developing staff, driving service improvements through

Qualifications

• Experience delivering FCA-regulated money advice casework.
• Minimum Caseworker/Supervisory qualification with CPD commitment.
• CertMAP qualification with the Institute of Money Advisors.
• GCSEs including English and Mathematics.
• Willingness to travel to different locations as required.

Responsibilities

• Lead and develop a high-performing Money Advice team.
• Oversee regulated debt advice, budgeting and energy services.
• Build partnerships with local authorities, utilities and statutory services.
• Ensure access to comprehensive financial inclusion services.
• Monitor service performance using data and insights.

Skills

Leadership

People Management

Communication

Stakeholder Engagement

Data-driven Improvement

Education

Caseworker/Supervisory qualification

CertMAP (Institute of Money Advisors)

NEA Level 3 in Energy Awareness

CIH Level 4 qualification

GCSEs including English and Mathematics

Tools

CRM Systems

Job description

The following content displays a map of the jobs location - Telford - Hybrid

Job Reference wrekinhousinggroup/TP/2699/775

Number of Positions:

1

Contract Type:

Full Time / Permanent

£49,479.21 per annum

Working Hours:

36

Location:

Telford - Hybrid

Closing Date:

02/09/2026

Job Category:

HPG - Central Services

Region / Division:

HPG - Central Services

Business Unit:

Customer Experience

Job Introduction

Job Title: Money Advice Manager

Location: Telford - Hybrid

Hours: 36

Contract type: Full Time / Permanent

The role

This role sits alongside two other operational Money Managers, with each manager leading on a specialist area while working collaboratively to deliver a holistic service. The primary focus of this post is the leadership and development of our regulated debt advice, budgeting support and energy advice services. However, the role also requires a strong working knowledge of income maximisation, welfare benefits, employment support and wider financial inclusion to ensure customers receive comprehensive, joined up advice and support.

Working within our regional operating model, you will develop and maintain strong partnerships with local authorities, utility providers, statutory services, employment and skills organisations, and voluntary and community sector partners. By fostering effective collaborative relationships, you will help maximise opportunities for customers, influence service delivery, and ensure access to a wide range of support that improves financial resilience and wellbeing.

What skills and experience we are looking for:

Leadership and Management

• Lead by example by demonstrating the Group's values of Own It, Improve It and Live It, embedding these behaviours through effective leadership, coaching, recognition and performance management.
• Inspire, motivate and develop a high-performing team, fostering a collaborative culture and a strong one-team approach.
• Communicate the organisation's vision, purpose and strategic priorities, ensuring your team understands their contribution to delivering excellent services.
• Support the implementation of departmental and organisational plans, ensuring consistent, high-quality service delivery.
• Monitor service performance using data and insights, proactively addressing performance issues and identifying opportunities for improvement.
• Contribute to organisational strategy and support the development and implementation of new ways of working during periods of change.
• Build effective relationships with senior stakeholders, influencing decision-making and supporting organisational improvement and transformation.

Professional Knowledge and Experience

• Demonstrate a strong understanding of the housing sector, including the regulatory, legal and governance frameworks within which we operate.
• Identify, manage and elevate business risks appropriately, ensuring compliance with relevant policies and regulations.
• Contribute to governance and regulatory activities, supporting the organisation in meeting its statutory and regulatory obligations.
• Keep up to date with digital technologies and systems, using innovation to improve services and customer outcomes.
• Have experience of using Customer Relationship Management (CRM) systems and driving service improvements through customer insight and feedback.

Personal Attributes

• Be passionate about supporting vulnerable customers and tackling financial exclusion.
• Demonstrate a strong commitment to Equality, Diversity and Inclusion, creating an environment where everyone feels valued and respected.
• Thrive in a fast-paced environment, managing competing priorities effectively.
• Be an effective negotiator and influencer, adapting your approach to different audiences and situations.
• Communicate complex information clearly and confidently to a wide range of stakeholders.

Skills and Qualifications

• Recent and relevant experience delivering FCA-regulated money advice casework, including complex debt management, housing advice, income maximisation, and supporting customers affected by financial exclusion and welfare reform. (Essential)
• A minimum Caseworker/Supervisory level qualification (or equivalent), together with a commitment to ongoing Continuous Professional Development (CPD). (Essential)
• CertMAP qualification with the Institute of Money Advisors. (Essential)
• NEA Level 3 in Energy Awareness, or a commitment to achieve this within an agreed timeframe. (Desirable)
• CIH Level 4 qualification (or equivalent), or a commitment to achieve this within an agreed timeframe. (Desirable)
• A minimum of two GCSEs (or equivalent), including English Language and Mathematics. (Essential)
• The ability and willingness to travel to different locations as required to meet business needs. (Essential)

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available . We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period . We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme . Please see our HPG Benefits page for more information.

Closing date: Interviews may take place throughout the advert.

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details .
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion .
• *Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding .