Money Advice Caseworker/Trainee

Citizens Advice; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice is seeking a Debt Advice Caseworker to offer in-person, high-quality advice and casework services to clients in need of debt and money management assistance. The role involves mentoring colleagues and requires strong skills in managing complex information while working collaboratively with various stakeholders.

Qualifications

• Ability to manage complex information.
• Experience in providing advice and casework services.

Responsibilities

• Provide in-person advice and casework services to clients.
• Mentor and support colleagues in debt and money management.
• Collaborate with team members and external organizations.

Skills

Understanding complex information

Collaborative work

Mentoring skills

Job description

The Debt Advice Caseworker will provide in-person, high-quality advice and casework services to clients seeking assistance with debt and money management.

They will also offer mentoring and support to colleagues, helping to develop their skills and expertise in debt and money management, ensuring the delivery of excellent service to clients.

This demanding role requires the ability to understand and manage complex information. The Caseworker will work collaboratively with team members, management, external organizations, and the Head of Service.

Flexibility is essential, and the post-holder may be asked to undertake other tasks consistent with the grade from time to time.

We offer permanent roles, a 6-month temporary contract, and are also accepting trainees.