Money Advice and Benefits Apprentice

VIVID; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join VIVID for a rewarding apprenticeship in social housing, making a positive impact. This full-time role offers practical experience and mentorship within the Money Advice and Benefits team, focusing on assisting customers with benefits and housing operations. The program welcomes motivated individuals to kickstart their careers in a supportive environment.

Qualifications

• Aged 18 or over.
• Eligible to work in the UK.
• Keen interest in social housing.

Responsibilities

• Work within Money Advice and Benefits team supporting customers with benefit calculations.
• Gain experience in various aspects of housing operations including Neighbourhoods and Income.
• Develop skills to meet service standards and customer needs.

Skills

Communication

Interpersonal skills

Enthusiasm

Proactivity

Education

5 GCSEs at grades 9-4/A*-C including Maths and English

Job description

We’re VIVID! - We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Launch Your Career with a Social Housing Apprenticeship!

We’re looking for someone eager to start a career that makes a positive impact on communities. If you want to gain valuable skills and experience while contributing to social good, then apply to join us for an exciting apprenticeship in social housing!

This is a full time role, working 37 hours per week for a duration of 18-24 months, starting September 2025.

Here’s The Facts About The Role

You’ll complete a Revenue and Welfare Benefits Practitioner apprenticeship (Level 4) to gain practical skills and real-world experience in the social housing sector. You’ll have access to training, mentorship, and a variety of development opportunities.

The Revenues and Welfare Benefits apprentice will work within our Money Advice and Benefits team in which our advisors support 70,000+ customers with benefit calculations, applying for benefits, grants, addressing debt solutions and lay representation at benefit tribunal hearings.

This role will provide you with the opportunity to develop the skills and competencies that are required to meet our service standards and the needs of our customers. You will work closely with experienced housing professionals and MAB advisors to gain hands-on experience in various aspects of housing operations

You’ll gain hands-on experience in various aspects of housing operations including Neighbourhoods, Income and Financial Inclusion, Lettings, Complaints and Customer Experience.

Who We’re Looking For

We welcome applications from enthusiastic and motivated individuals who are eager to learn and make a difference. Whether you're a college leaver or looking to change career paths, our apprenticeship program provides the perfect foundation for a rewarding career in social housing.

To Apply For Our Housing Apprenticeships, You Must

• Be aged 18 or over
• Have at least 5 GCSEs at grades 9-4/A*-C, including Maths and English
• Be eligible to work in the UK
• Have a keen interest in social housing
• Have strong communication and interpersonal skills
• Be enthusiastic, proactive, and willing to learn
  
  

Important dates

• You'll be able to apply for the role until midnight 18 July 2025
• Interviews will take place 28 July 2025
  
  

See our Apprenticeship Application Guide for more information on what to expect.

Please see attached JD for more information on the requirements and person specification.

We are an equal opportunities employer and welcome applications from all individuals, including those with disabilities and neurodiversity. If you need assistance or adjustments during the recruitment process, please let us know by contacting our recruitment team on 023 9289 6758 or emailing [e-mail]