Monday to Friday Day Concierge - Central London - W1J

FPMR Ltd; London; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading company in Mayfair, London, is seeking a dedicated individual for on-site residential support. This role involves overseeing daily operations, ensuring security, and providing administrative assistance at the reception desk. Responsibilities include managing resident requests, maintaining cleanliness, and supervising building access. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor, contributing to a positive living environment for residents.

Benefits

20 days annual leave

Bank Holidays

Qualifications

• Experience in hospitality or residential sectors.
• Basic to intermediate IT skills.

Responsibilities

• Provide services to residents as instructed by senior management.
• Inspect common areas, ensuring cleanliness and tidiness.
• Manage waste disposal and ensure rubbish is collected.

Skills

Communication

Customer Service

Attention to Detail

Time Management

Job description

Start Date: ASAP
Salary: £29,061.50
Location: Mayfair London - W1J
Hours of Duty: Mondays to Fridays - 8am to 5:30pm (1 hour unpaid break)
Benefits: 20 days annual leave + Bank Holidays
Contract Type: Fixed term Contract 12 months, with potential extension.
Responsible To: Oversee daily routine activities at the building, including security, waste management, cleaning, and resident contact during porter shifts.

Job Summary

This role involves providing on-site residential support, acting as a point of contact for residents, ensuring smooth property operations, security, and administrative assistance. The position is primarily front-of-house at the main reception desk, with duties extending to errands and resident assistance as needed.

Responsibilities & Duties

1. Provide services to residents as instructed by senior management.
2. Communicate effectively with staff, residents, guests, and contractors.
3. Welcome residents and guests, maintaining cleanliness and comfort in the reception and common areas.
4. Respond promptly and politely to resident requests.
5. Remain at the reception desk during working hours, except when performing building inspections or other duties.
6. Inspect common areas, ensuring cleanliness, tidiness, and functional electrical appliances.
7. Carry out administrative tasks at the reception desk.
8. Ensure building security at all times.
9. Assist residents, guests, and visitors, balancing individual assistance with overall duties.
10. Perform porter duties such as luggage handling, errands, cleaning, and physical activities as required.
11. Manage mail and deliveries, logging and distributing appropriately.
12. Maintain courteous and positive interactions with all stakeholders.
13. Monitor and control access to the property, ensuring authorized presence.
14. Answer phones, handle inquiries, and log messages and requests.
15. Supervise workmen and monitor their activities to minimize resident disturbance.
16. Coordinate building access and systems, respond to alarms, and liaise with emergency services as needed.
17. Report and document building issues, including safety hazards and repairs, immediately to senior management.
18. Monitor health and safety compliance and conduct communal lighting inspections, replacing bulbs following safety regulations.
19. Manage waste disposal, ensuring rubbish is collected and areas remain tidy.
20. Inspect communal facilities and record safety-related issues.
21. Perform additional duties as directed, demonstrating flexibility and proactive assistance.

Person Specification

• Honest, reliable, and a team player.
• Ability to work under pressure with excellent communication and customer service skills.
• Good time management and professional appearance.
• Confidence and discretion, especially with high-profile residents.
• Ownership skills and a professional, courteous attitude.

Experience Required

• Experience in hospitality or residential sectors.
• Concierge or PA skills advantageous.
• Basic to intermediate IT skills.
• SIA training preferred but not mandatory.

Skills and Aptitudes

• Attention to detail and a passion for service excellence.
• Strong communication skills and IT literacy.
• Ability to handle pressure, multitask, and maintain confidentiality.

General Guidelines

Dress code: Full dark suit, white shirt, dark tie (if applicable), and dark shoes. Maintain high standards of personal hygiene and grooming.