Modern Workplace Engineer

Candour Solutions; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Modern Workplace Engineer to join their IT Services team in York. You will be responsible for managing and deploying cutting-edge workplace technologies, supporting IT infrastructure, and driving improvements in service quality. The role requires expertise in modern ecosystems like Microsoft 365 and strong troubleshooting skills. If you're self-motivated with a proven track record in similar settings, this could be your next career challenge.

Qualifications

• Expertise in modern workplace technologies and ecosystems.
• Strong troubleshooting skills required.
• Experience in creating/contributing to HLD and LLD designs.

Responsibilities

• Act as primary technical contact for coordinating with stakeholders.
• Manage and provide third-line advice for infrastructure platforms.
• Proactively manage IT infrastructure to minimize disruptions.

Skills

Microsoft 365

Windows 10/11

Office 365

Teams

Intune

VMware vSphere

Security best practices

Strong system administration

HLD and LLD designs

Education

Relevant certifications (e.g., Microsoft 365)

Tools

PowerShell

Citrix Virtual Apps and Desktops

Azure Virtual Desktop

W365

Job description

Job Description – Modern Workplace Engineer

About Hiscox:

At Hiscox, we care about our people. We hire the best talent and are committed to diversity and creating an inclusive culture that drives success. We embrace hybrid working practices, balancing remote work with in-office collaboration. Our modern working environment includes virtual tools, hot-desking, and Team Charters to foster community and effective teamwork. This approach has led to high employee engagement and better solutions for our colleagues.

As an international specialist insurer, we focus on key areas of expertise, challenging conventions to find better ways of doing things. We value smart, reliable individuals who look out for customers and each other, encouraging creative thinking, challenging the status quo, and seeking innovative solutions. Founded in 1901, we are a business that combines tradition with ambition and evolution. If this resonates with you, get in touch and follow us on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance).

Modern Workplace Engineer – Lisbon / York

The Role: We are hiring a Modern Workplace Engineer to join our IT Services infrastructure team. The IT Services (ITS) team comprises approximately 100 professionals who deliver and maintain technology enabling our operations, partners, and customers 24/7. Our environment is fast-paced, with evolving priorities. You should be experienced in similar settings, self-motivated, and confident in your abilities.

Key Responsibilities:

1. Act as a primary technical contact for key areas, coordinating with stakeholders using strong system administration and troubleshooting skills.
2. Be an expert in modern workplace technologies, configuring tools to automate infrastructure provisioning, testing, and deployment.
3. Contribute to planning, designing, and delivering IT initiatives.
4. Create and own system and infrastructure designs, policies, and documentation.
5. Provide reports and proposals for improvements to colleagues and stakeholders.
6. Advise and guide on adopting methods and tools, driving IT services towards a code-centric infrastructure management model.
7. Support escalation point for third-line infrastructure support providers.
8. Proactively manage IT infrastructure to minimize disruptions and improve service quality and effectiveness.
9. Manage and provide third-line advice for infrastructure platforms, adhering to service levels and standards.

Essential Skills:

• Expertise in modern workplace technologies and ecosystems (e.g., Microsoft 365)
• Operating Systems (e.g., Windows 10/11)
• Client applications (e.g., Office 365, Teams, OneDrive)
• Device management and deployment (e.g., Intune, Autopilot)
• Virtualisation techniques (e.g., VMware vSphere)
• Virtual Desktop Infrastructure (e.g., Citrix Virtual Apps and Desktops, Azure Virtual Desktop, W365)
• Security best practices (e.g., patching, conditional access)
• Strong system administration and troubleshooting skills
• Experience in creating/contributing to HLD and LLD designs

Desirable:

• Experience working within an Agile environment
• Knowledge of DevOps principles
• Scripting and automation skills (e.g., PowerShell)
• Application packaging and delivery
• Relevant certifications (e.g., Microsoft 365) are advantageous