Modern Desktop Product Designer

Kingfisher plc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Career growth opportunities

Job summary

Kingfisher plc is seeking a Modern Desktop Product Designer to join our Infrastructure Operations team. You’ll design and deliver modern desktop services (Windows 11, InTune and Autopilot) that help colleagues work simply, securely and effectively.

Based in Paddington or Southampton, the role offers a hybrid arrangement with about 60% in-person collaboration and travel between sites as required. You’ll collaborate with designers, architects, product owners and delivery partners to standardise

Qualifications

• Proven experience designing and delivering technical services in enterprise environments.
• Senior technical support or service design expertise in InTune, Autopilot, Windows 11.
• Experience collaborating with third-party providers and managed service partners.
• Strong communication and stakeholder engagement.

Responsibilities

• Design and deliver modern desktop services aligned with IT objectives.
• Provide technical leadership and governance across projects and service improvement programs.
• Create and peer-review infrastructure and service designs.
• Collaborate with designers, architects, product owners and delivery partners.
• Advise stakeholders on feasibility, risks and options.
• Manage delivery activity with structured planning using EPICs and stories.
• Champion modern desktop services within the IT community.

Skills

InTune

Autopilot

Windows 11

Service design

Stakeholder comms

Third-party collaboration

Feedback-driven

Senior technical support

Job description

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

We are looking for a Modern Desktop Product Designer to join our Infrastructure Operations team, to design and deliver modern desktop services (in particular Windows 11, InTune and Autopilot) that enable colleagues across Kingfisher to work simply, securely and effectively. Working within End User Services, this role shapes high‑quality, evergreen services that support Kingfisher’s technology strategy and create consistent experiences across all banners.

We can base this role out of either our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required.

What's the job?

• Design and deliver new modern desktop services in line with Infrastructure and End User Services objectives, balancing requirements, cost and risk.
• Act as a subject matter expert, providing technical leadership and governance across projects, business‑as‑usual activity and service improvement programmes.
• Create and peer‑review infrastructure and service designs, identifying opportunities for standardisation, simplification and shared platforms.
• Collaborate with designers, architects, product owners and delivery partners to ensure consistency across programmes and locations.
• Advise stakeholders on solution feasibility, risks and options, supporting informed decision‑making and initiative development.
• Manage delivery activity using structured planning and tracking, including EPICs and stories, to achieve agreed outcomes.
• Champion modern desktop services within the IT community, sharing knowledge and promoting best practice across the organisation.

What You’ll Bring

• Proven experience designing and delivering technical services within a complex, enterprise‑scale environment.
• Strong background in senior technical support or service design roles, with recognised subject matter expertise in relevant product areas (InTune, Autopilot, Windows 11)
• Experience working with third‑party providers and managed service partners to deliver technology solutions.
• A feedback‑driven approach to service design and continuous improvement.
• Clear, inclusive communication skills, with the ability to engage and influence stakeholders at all levels.

How We Work

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration. We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.

What We Offer

An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.

Diversity & Inclusion

Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.