Modern Apprentice (Income Management & Engagement) - Dundee

Hillcrest; Dundee; On-site; GBP 26,000 - 35,000; Full time

Job summary

Hillcrest offers a unique Modern Apprenticeship in Income Management & Engagement. This 2-year role will involve working with tenants to support income management efforts, while also pursuing an SVQ Level 6 in Business Administration. This opportunity will allow you to gain hands-on experience, develop valuable skills, and participate in a supportive team environment with comprehensive benefits.

Benefits

Pension Scheme

Flexible Working Patterns

Comprehensive Health and Well-being Package

Online discounts for retailers

Death in Service Benefit

Cycle to Work Scheme

Tech Scheme

Qualifications

• Candidate must be hard working and willing to learn.
• Good communication skills and teamwork ability required.
• Expected to attend college for qualification.

Responsibilities

• Assisting Income Advisors with admin tasks.
• Managing Benefits and Payment Portals.
• Gathering tenant feedback through surveys.

Skills

Communication

Teamwork

Willingness to learn

Education

SVQ Level 6 Qualification in Business Administration

Job description

HH25/109, Modern Apprentice (Income Management & Engagement)

Job ref: HH25/109

Job ref: HH25/109 Post: Modern Apprentice (Income Management & Engagement) Hours per week: 35.25 hours Rate of pay: £12.60 per hour + Company Benefits Contract terms: Temporary Closing Date: 06 Jun 2025 17:00

WORK, LEARN, EARN

Kick start your career now with a Modern Apprenticeship

The Role

We have an exciting and rare opportunity to join our Income Management & Engagement Team as a Modern Apprentice on a 2-year temporary basis.

The Income Management Team contact tenants to discuss their rent arrears and other debts. Their main task is to maximise income and support tenants who may be in rent arrears.

The Engagement Team work with tenants to gather feedback on Hillcrest services so that we can improve what we do. They do this through phone and online surveys, face to face tenant meetings and events.

The apprentice role will be interesting and varied but typical tasks will include:

• Assisting Income Advisors with day-to-day admin tasks
• Managing Benefits and Payment Portals
• Updating the housing management database
• Gathering and collating tenant feedback from online and phone surveys

You Will

You will be required to attend college and study towards an SVQ Level 6 Qualification in Business Administration. We want to hear from you if:

• You are a hard worker and willing to learn
• You are able to work as part of a team
• You have good communication skills and enthusiasm

Company Benefits

• Pension Scheme
• Flexible Working Patterns
• Comprehensive Health and Well-being Package
• Free access to on-line discounts for well-known retailers
• Death in Service Benefit (up to three times your salary)
• Cycle to Work Scheme (great savings from 25% - 39% on bikes and accessories)
• Tech Scheme (great savings of up to 12% on computers or laptops)

Application Process

Applications can be made by submitting a CV and a cover letter by clicking Apply Now.Please Note: You will be required to copy and paste your cover letter into the “Cover Note” text box as part of your application. You must answer the following questions in your cover letter:

• As a Modern Apprentice you will “Work, Learn and Earn.” Why do you think this is the right opportunity for you at this time?
• You will be working within one of our teams on a variety of tasks. Can you give an example of when you were part of a team previously and how did you help contribute to the overall success of the team?
• Can you tell us what you already know about Hillcrest and why would you like to be part of our organisation?
• What are your long-term goals, and how would this apprenticeship help you achieve them?

Please note: Interviews will be held week commencing 23 rd June 2025.

Full funding for the Modern Apprenticeship qualifications is only available for candidates aged between 16 to 19 years of age, or, for candidates between 20 and 29 years of age, who have a disability or have personal experience of the care system. Please ensure if you are applying for a Modern Apprentice post, that you meet these criteria.

We are currently receiving high volumes of applications and reserve the right to close the advert early, therefore we recommend an early application!

• Hours per week: 35.25 hours
• Rate of pay: £12.60 per hour + Company Benefits