Modern Apprentice (Business Administration)

Scottish Water Business Stream Limited; City of Edinburgh; On-site; GBP 20,000; Full time

Job summary

Join a leading company in the water industry as a Modern Apprentice in Business Administration. Over 12 months, you'll gain practical experience, nationally recognized qualifications, and the chance to rotate through vital customer operations teams. Enjoy a competitive salary, bonus, and various employee perks while developing your skills in a supportive environment.

Benefits

Up to 10% annual bonus

Pension plan

Employee discounts

Flexible benefits

31 days annual leave

6 bank holidays

Free onsite gym

Subsidised restaurant

Qualifications

• Minimum of National 5 in English & Maths (or equivalent).
• Enthusiastic, positive, reliable, enjoys helping others.

Responsibilities

• Rotate within Customer Operations teams.
• Ensure accurate meter readings and timely billing.
• Execute processes for customer recovery in credit management.

Skills

Communication

Problem Solving

Team Working

Education

National 5 in English

National 5 in Maths

Job description

Modern Apprentice (Business Administration)

Modern Apprenticeship at Business Stream

12-month fixed term contract

Start date 18 August 2025

This role offers a salary of £20,000 and rewards package including up to 10% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and Coffee shop.

Hours: 37 hours per week, Monday to Friday (full time).

Each year, we recruit new modern apprentices to work with us, learn new skills and gain a nationally recognised qualification and we've had huge success with the programme in previous years with recruits moving into full time positions across the business. Find out more at www.business-stream.co.uk/careers/early-careers

The Business Administration - SCQF Level 6 programme

Customer Operations - You will have the opportunity to rotate round two teams within our Customer Operation function.

• In the Metering and Billing team you will follow agreed processes to ensure that accurate meter readings are obtained and input to produce accurate and timely bills for customers and minimise market fines.
• In Credit Management, you will be responsible for executing a range of early and late-stage recovery processes in order to resolve customer queries, improve cash collection and reduce aged debt in line with agreed KPI's and quality standards.

What will I learn?

Our MA Programme offers a real alternative to full-time college or university, by learning on the job, you'll get to put your skills to the test immediately and with modern apprenticeships being designed to have employers and industries in mind, you'll receive the best possible training while earning a full-time salary.

We'll give you the support and learning you need to navigate our systems and policies, and to fully understand our business so you feel confident in your role.

Aside from a thorough understanding of the business water industry, you'll also learn about the other areas in our business and how we all work together to ensure our collective business goals are met.

You'll be given the tools and support you need throughout your apprenticeship to be confident in delivering an excellent service for our customers.

You'll develop a range of skills including communication, problem solving and team working skills, which will benefit you in your MA role and in future roles too.

Your role as MA will be busy, with no day the same, but you'll have support every step of the way and we'll offer lots of opportunities to develop your learning and understanding of the water industry.

And the best part, on completion of the MA programme, you'll gain an SVQ Level 6 qualification.

What qualifications / qualities are required?

To be considered for our MA Programme, we require you to have a minimum of National 5 in English & Maths (or equivalent).

If you're an enthusiastic individual who is positive, reliable, enjoys helping others and is keen to learn, we'd love to hear from you.

Please send your CV and cover letter to [e-mail]

Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:

• why you are interested in applying for the role
• why you think you'd be a strong candidate for the role

Desired skills:

Contact information:

Contact name: Recruitment Team

Email: [e-mail]