Mobility Retail Advisor - Empathetic, No-Pressure (Exeter)

Cathedral Appointments Ltd; Lamerton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Structured product training

Non-commission environment

Job summary

Cathedral Appointments Ltd. is recruiting a Mobility Retail Advisor for their Exeter team. A caring, practical and dependable person will help customers select equipment to support independence, with no pressure selling and full product training provided.

You will work Tuesday to Saturday, 9:00am to 5:00pm, in a busy showroom environment. The role offers progression toward a Product Specialist role and a non-commission structure with ongoing training and support.

Qualifications

• Experience in retail or customer-facing advisory environments is preferred but not required
• Excellent customer service and active-listening skills
• Confidence discussing sensitive situations professionally
• Strong attention to detail and showroom standards
• Willingness to perform manual handling and drive a larger vehicle for home demos

Responsibilities

• Welcome customers and create a friendly showroom experience
• Advise on and demonstrate equipment based on customer needs
• Respond to enquiries and arrange showroom or home demonstrations
• Maintain customer, product and sales records in a CRM system and handle transactions
• Prepare products for display and show dismantling/ lifting into vehicles
• Load/unload equipment from vans and keep showroom tidy
• Collaborate with colleagues to meet customer and business needs

Skills

Customer service

Active listening

Empathy

Attention to detail

Communication

Full UK driving licence

Tools

CRM system

Job description

Cathedral Appointments Ltd. is recruiting a Mobility Retail Advisor for their Exeter team. A caring, practical and dependable person will help customers select equipment to support independence, with no pressure selling and full product training provided.

You will work Tuesday to Saturday, 9:00am to 5:00pm, in a busy showroom environment. The role offers progression toward a Product Specialist role and a non-commission structure with ongoing training and support.