Mobile Team Leaders

Mitie; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security service provider in the United Kingdom is seeking a professional to support training and development of security officers. You will work closely with the Operations Manager to ensure high performance, compliance with SLAs, and maintaining the company's reputation. The ideal candidate has strong organizational and communication skills, a valid SIA guarding license, and a proactive attitude. This role is key to delivering exceptional security services on the ground.

Qualifications

• Excellent organizational and time management skills.
• Professional appearance and confident working approach.
• Strong customer service and client-focused attitude.

Responsibilities

• Contribute to contract success through effective training.
• Support the Operations Manager in managing performance.
• Deliver results that meet or exceed budget and service requirements.

Skills

Organizational skills

Customer service

Communication skills

Education

Valid UK driving license

SIA guarding license

Job description

Job objectives and responsibilities

• Contribute to the success of the contract through effective training and continuous development of colleagues, supporting the client's security and safety strategy.
• Support the Operations Manager in managing performance, ensuring all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during the Operations Manager's unplanned absences until a buddy Operations Manager can take over.
• Ensure operational performance of the allocated business meets overall targets, maintaining compliance with SLAs & KPIs.
• Maintain and promote the Mitie brand and reputation by providing industry-leading security services.
• Support the customer by ensuring accurate and timely reporting of crime and related activities through effective officer training.

Main duties

• Deliver results that meet or exceed budget and service requirements, with full responsibility and accountability.
• Work within retail stores, delivering Mitie inductions and comprehensive training for new security officers.
• Deliver all corporate training to officers in your responsibility area.
• Complete officer evaluations in line with contractual KPIs.
• Support officers through training and coaching, including uniform standards and performance evaluations.
• Deliver focus topics and ad hoc training as identified by the business.
• Provide ongoing training, support, and guidance to officers, including SIA CCTV training for podium store security officers.
• Implement performance management and development plans for officers as needed.
• Identify and rectify behaviors or situations that endanger health & safety.
• Assist with investigations into customer complaints, QHSE incidents, and other issues.
• Support the maintenance and update of Assignment Instructions & Risk Assessments.
• Engage with store management to build strong client relationships.
• Ensure adherence to uniform standards and maintain open communication channels.

Personal Specification

• Excellent organizational and time management skills.
• Professional appearance and confident working approach.
• Strong customer service and client-focused attitude.
• Exceptional communication skills.
• Ability to work independently and as part of a team.
• Resilient, tenacious, and proactive.
• Flexible and adaptable.
• Literate, numerate, and proficient in IT.
• Willingness to pursue management apprenticeship if appropriate.
• Valid UK driving license and SIA guarding license.

Health and Safety responsibilities

• Follow policies and procedures at all times.
• Report deficiencies and safety issues promptly.
• Use all equipment and PPE properly.
• Report safety concerns or training needs to your manager.

Information Security

• Ensure compliance with Mitie's information security procedures.
• Identify and report security risks and incidents.