Mobile Support Supervisor/Manager

Fairford Associates; Westerham; On-site; GBP 32,000; Full time

Job summary

A cleaning services firm in England seeks a Mobile Support Supervisor/Manager to lead deep cleaning operations and provide managerial support across various sites. The ideal candidate has extensive experience in deep cleaning and supervisory roles. This full-time position includes a competitive salary, company vehicle, and opportunities for managerial advancement.

Benefits

Company vehicle

Laptop

Mobile phone

iPad

Annual performance bonus

Qualifications

• High energy, positive attitude.
• Knowledge of health & safety legislation and procedures.
• UK driving license.

Responsibilities

• Provide operational management support across client sites.
• Conduct out-of-hours spot checks.
• Train and support cleaning operatives.

Skills

Extensive experience in deep cleaning

Some supervisory or managerial experience

Excellent communication skills

Customer service skills

Team player and independent worker

Tools

Cleanlink

Microsoft 365

Time DNA systems

Job description

My Hertfordshire-based client is a privately owned SME with over twenty years of experience providing commercial cleaning and soft FM services. They operate across various sites, including offices, residential, commercial communal areas, clinical spaces, retail, theatres, museums, and galleries.

I am recruiting for a full-time Mobile Support Supervisor/Manager (40 hours, flexible based on site requirements). The role combines hands-on deep cleaning support with operational management, involving site visits primarily in London, with travel across the UK and potential overnight stays for specialist tasks. The role also includes managing a number of sites with support from the Head of Operations.

Ideal candidates will have extensive experience in deep cleaning (carpets, hard floors, windows, cleaning machines) and some supervisory or managerial experience within the cleaning industry. Residence within Central or South London/Kent (near M25) is preferred. The role requires adaptability, flexibility to work out of hours and office hours, and a desire to progress within a smaller organization, with potential for future managerial advancement.

Supervisor/Manager duties

1. Provide operational management support across client sites.
2. Complete site audits via the Cleanlink system, resolving issues promptly.
3. Manage staff timesheets and holidays using the Time Management System.
4. Conduct out-of-hours spot checks.
5. Ensure health & safety procedures are followed and promote safe working practices.
6. Recruit new staff using the Cleanlink system.
7. Train and support cleaning operatives.
8. Handle disciplinary procedures as needed.
9. Organize and delegate tasks to mobile support staff and site operatives.
10. Respond to client complaints and resolve issues promptly.
11. Manage stock, equipment, and cleaning supplies through the company app.
12. Induct and train new staff and mobilize new sites.

Mobile Support Cleaner duties

1. Provide operational support across sites.
2. Cover staff holiday/sickness as requested.
3. Perform deep cleaning tasks (carpets, hard floors, ovens, windows, jet washing).
4. Record tasks using the Cleanlink system.
5. Report faulty equipment, damage, vandalism, or hazards.
6. Maintain company vehicle and report issues.
7. Follow health & safety procedures and promote safety.
8. Liaise with Mobile Area Managers and the Head of Operations to meet KPIs.

Candidate requirements

• High energy, positive attitude.
• Established experience in the cleaning industry.
• Enjoy training, administration, and team leadership.
• Excellent cleaning knowledge.
• Hardworking, leading by example.
• Organized with good time management.
• Reliable, responsible, flexible.
• Team player and independent worker.
• Attention to detail, able to work under pressure.
• Knowledge of health & safety legislation and procedures.
• Knowledge of chemicals (COSHH).
• Customer service skills and a good sense of humor.
• Excellent communication skills.
• UK driving license.
• Proficiency with Microsoft 365, Cleanlink, and Time DNA systems (training available).

Salary: £31,595.20 per annum (£15.19/hour), with potential overtime, annual performance bonus, company vehicle, laptop, mobile phone, and iPad provided.

Fairford Associates operates as an Employment Agency. We appreciate all applications; however, due to high volume, only successful candidates will be contacted within seven days. Your CV will be retained for future opportunities.