Mobile Support Supervisor/Manager

Fairford Associates; Northampton; On-site; GBP 32,000; Full time

Job summary

A cleaning service company in the UK is seeking a full-time Mobile Support Supervisor/Manager who will manage operational aspects and provide hands-on cleaning support. Candidates should possess extensive deep cleaning experience and supervisory skills, with a positive attitude and attention to detail. The position offers a salary of £31,595.20 per annum plus benefits including a company vehicle and mobile devices.

Benefits

Company vehicle

Laptop and mobile phone

iPad

Qualifications

• Experience in the cleaning industry is essential.
• Must have a UK driving license.
• Knowledge of health & safety legislation and COSHH.

Responsibilities

• Provide operational management support across client sites.
• Complete site audits and resolve issues promptly.
• Recruit, train, and support cleaning staff.

Skills

Deep cleaning experience

Team leadership

Attention to detail

Communication skills

Customer liaison skills

Time management

Tools

Microsoft 365

Cleanlink

Time DNA systems

Job description

My Hertfordshire-based client is a privately owned SME with over twenty years of experience providing commercial cleaning and soft FM services. They operate across various sites, including offices, residential, commercial, clinical, retail, theatre, museum, and gallery spaces.

I am recruiting a full-time Mobile Support Supervisor/Manager (40 hours, flexible based on site needs). The role combines operational management and hands-on mobile support, with a weekly split: three days managing sites with support from the Head of Operations, and two days providing deep cleaning support. The sites are in the Midlands/East Anglia region, with occasional overnight stays for specialist tasks.

Ideal candidates will have extensive deep cleaning experience (carpets, hard floors, windows, cleaning machines) and some supervisory or management experience in the cleaning industry. Residence within the operating area, adaptability, and flexibility to work out of hours are essential. This position offers progression opportunities within a smaller operation, potentially leading to a full-time managerial role.

Supervisor/Manager duties

• Provide operational management support across client sites
• Complete site audits and resolve issues promptly
• Manage staff timesheets and holidays
• Conduct out-of-hours spot checks
• Ensure adherence to health & safety procedures and promote safe working practices
• Recruit, train, and support cleaning staff
• Implement discipline procedures as needed
• Organize and delegate tasks to staff and operatives
• Respond to client complaints and resolve issues
• Manage stock and supplies via company app
• Induct and train new staff and mobilize new sites

Mobile Support Cleaner duties

• Provide operational support across sites
• Cover staff absences and perform deep cleaning tasks (carpets, floors, ovens, windows, jet washing)
• Record tasks performed using the Cleanlink system
• Report equipment issues or hazards
• Maintain company vehicle and report damages
• Follow health & safety procedures
• Liaise with managers to meet KPIs

Candidate requirements

• High energy, positive attitude
• Established experience in the cleaning industry
• Enjoy training, administration, and team leadership
• Excellent understanding of cleaning procedures
• Hardworking, leading by example
• Organized with good time management
• Reliable, responsible, flexible
• Ability to work independently and as part of a team
• Attention to detail, work well under pressure
• Knowledge of health & safety legislation and COSHH
• Customer liaison skills and commitment to service
• Good sense of humour
• Excellent communication skills
• UK driving license
• Proficiency with Microsoft 365, Cleanlink, and Time DNA systems (training available)

Salary: £31,595.20 per annum (£15.19/hour), with potential overtime and annual performance bonus. A company vehicle, laptop, mobile phone, and iPad are provided.

Fairford Associates operates as an employment agency. Due to high application volumes, we may not contact unsuccessful candidates within seven days but will retain CVs for future opportunities. Please visit our website and follow us on LinkedIn and Twitter for updates.