Mobile Support Supervisor/Manager

Fairford Associates; Coventry; On-site; GBP 32,000; Full time

Job summary

A cleaning services firm is seeking a full-time Mobile Support Supervisor/Manager to oversee operations and provide cleaning support across various sites in the Midlands/East Anglia. Ideal candidates should have extensive deep cleaning experience and some supervisory background. Responsibilities include operational management, site audits, and staff management, with a salary of £31,595.20 per annum and company benefits including a vehicle and technology tools.

Benefits

Company vehicle

Laptop

Mobile phone

iPad

Annual performance bonus

Qualifications

• Must have significant experience in the cleaning industry.
• UK driving license is required.
• Ability to work flexible hours and out of hours as required.

Responsibilities

• Provide operational management support across client sites.
• Conduct site audits and resolve issues promptly.
• Manage staff timesheets and scheduling.
• Carry out out-of-hours spot checks.
• Recruit and train new cleaning staff.

Skills

Extensive deep cleaning experience

Supervisory or management experience

Knowledge of health & safety legislation

Customer service skills

Proficiency with Microsoft 365

Attention to detail

Positive attitude

Tools

Cleanlink

Time Management System

Job description

My Hertfordshire-based client is a privately owned SME with over twenty years of experience providing commercial cleaning and soft FM services. They operate across various sites, including offices, residential, commercial communal areas, clinical spaces, retail outlets, theatres, museums, and galleries.

I am recruiting a full-time Mobile Support Supervisor/Manager (40 hours, flexible based on site needs). The role combines operational management with hands-on mobile support. The week will be split between supervising/managing sites (three days) with support from the Head of Operations, and providing deep cleaning support (two days). The sites are in the Midlands/East Anglia region, with occasional overnight stays for specialist tasks.

Ideal candidates will have extensive deep cleaning experience (carpets, hard floors, windows, cleaning machines) and some supervisory or management background within the cleaning industry. Applicants should reside within the operating area, be adaptable, and able to work out of hours as required. This is an excellent opportunity for those seeking progression within a smaller company, with potential future advancement to a full-time managerial role.

Supervisor/Manager duties

1. Provide operational management support across client sites
2. Complete site audits via the Cleanlink system and resolve issues promptly
3. Manage staff timesheets and holidays using the Time Management System
4. Carry out out-of-hours spot checks
5. Ensure health & safety procedures are followed and promote safe working practices
6. Recruit and train new cleaning staff
7. Implement discipline procedures as needed
8. Organize and delegate tasks to support staff and operatives
9. Respond to client complaints and resolve issues
10. Manage stock and supplies through the company app
11. Induct and mobilize new staff and sites

Mobile Support Cleaner duties

1. Support client sites operationally
2. Cover staff absences and perform deep cleaning tasks (carpets, floors, ovens, windows, jet washing)
3. Record tasks using the Cleanlink system
4. Report equipment issues or hazards
5. Maintain company vehicle and report damages
6. Follow health & safety procedures and promote safety
7. Liaise with managers to meet KPIs

Candidate requirements

• High energy, positive attitude
• Significant experience in the cleaning industry
• Enjoy training, administration, and team leadership
• Excellent cleaning knowledge and leadership by example
• Organized with good time management
• Reliable, responsible, flexible
• Team player and independent worker with initiative
• Attention to detail and ability to work under pressure
• Knowledge of health & safety legislation and COSHH
• Customer service skills and good communication
• UK driving license
• Proficiency with Microsoft 365, Cleanlink, and Time DNA systems (training available)

Salary: £31,595.20 per annum (£15.19/hour), with potential overtime and annual performance bonus. Company vehicle, laptop, mobile phone, and iPad are provided.

Fairford Associates acts as an employment agency. Applications will be acknowledged; if you haven't heard within seven days, your application was unsuccessful, but your CV will be retained for future opportunities.