Mobile Support Operative/Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Orpington; On-site; GBP 26,000; Part time

Job summary

A commercial cleaning service provider in the London area seeks a part-time Mobile Support Supervisor/Manager. The role involves operational management and hands-on support, ensuring health and safety compliance across various client sites while leading a team. The ideal candidate has extensive experience in the cleaning industry, strong leadership qualities, and a positive attitude. Competitive salary and benefits include a company vehicle and performance bonuses.

Benefits

Company vehicle

Laptop

Mobile phone

iPad

Annual performance bonus

Qualifications

• Proven leadership skills with experience in training and administration.
• Attention to detail and ability to work under pressure.
• Knowledge of health & safety legislation and COSHH.

Responsibilities

• Manage multiple sites and provide deep cleaning support.
• Conduct site audits and resolve any issues.
• Ensure health & safety procedures are followed.

Skills

High energy

Positive attitude

Extensive experience in the cleaning industry

Excellent understanding of cleaning processes

Good time management

Excellent customer liaison skills

Excellent communication skills

UK driving license

Tools

Microsoft 365

Cleanlink

Time DNA systems

Job description

My Hertfordshire-based client is a privately owned SME with over twenty years of experience in providing commercial cleaning and soft FM services. They operate across various sites, including offices, residential, commercial communal areas, clinical spaces, retail spaces, theatres, museums, and galleries.

I am recruiting for a part-time (32 hours) Mobile Support Supervisor/Manager. The role combines operational management with hands-on mobile support. The working week is divided between managing multiple sites with support from the Head of Operations (0.5 days) and providing deep cleaning support (3.5 days). The sites are located in the London/Essex/Kent region.

Supervisor/Manager duties

• Provide operational management support across client sites.
• Complete site audits via the Cleanlink system, resolving issues promptly.
• Manage staff timesheets and holidays using the Time Management System.
• Carry out out-of-hours spot checks on sites.
• Ensure health & safety procedures are followed and promote safe working practices.
• Recruit new staff using the Cleanlink system.
• Train and support cleaning operatives.
• Implement discipline procedures when necessary.
• Organize, schedule, and delegate tasks to support staff and site operatives.
• Respond to client complaints and resolve issues promptly.
• Manage stock, equipment, and cleaning materials through the company app.
• Induct and train new staff and mobilize new sites as needed.

Mobile Support Cleaner duties

• Provide operational support across client sites.
• Cover staff holidays and sick leave as directed.
• Perform deep cleaning tasks including carpet, hard floor, oven, window cleaning, and jet washing.
• Record tasks performed using the Cleanlink system.
• Report faulty equipment, damage, vandalism, or hazards.
• Maintain the company vehicle and report damages.
• Follow health & safety procedures and promote safe practices.
• Liaise with managers to meet client KPIs.

Candidate requirements

• High energy, positive attitude.
• Extensive experience in the cleaning industry.
• Enjoy training, administration, and team leadership.
• Excellent understanding of cleaning processes.
• Hardworking, leading by example.
• Organized with good time management.
• Reliable, responsible, flexible.
• Ability to work independently and as part of a team.
• Attention to detail, ability to work under pressure.
• Knowledge of health & safety legislation, COSHH, and safety procedures.
• Excellent customer liaison and service skills.
• Good sense of humor.
• Excellent communication skills.
• UK driving license.
• Proficiency with Microsoft 365, Cleanlink, and Time DNA systems (training available).
• Reside in South or Central London, Essex, or Kent near the M25.

Salary: £25,276.16 per annum (£15.19/hour), with potential overtime and annual performance bonus. Company vehicle, laptop, mobile phone, and iPad are provided.

Fairford Associates acts as an employment agency. Due to high application volume, we may not contact all applicants within seven days. Your CV will be retained for future opportunities.