Mobile Support Engineer - North and West London

RM Technology; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in education technology is looking for a Mobile Support Engineer to enhance the learning environment across schools. You will provide first-class technical support to users, working with a team to ensure service standards are met. This role suits individuals with strong troubleshooting skills and a passion for IT.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Voluntary benefits

Qualifications

• Technical knowledge and experience equivalent to CompTIA A+ or similar.
• Able to diagnose and troubleshoot IT issues.
• Excellent communication skills both verbally and written.

Responsibilities

• Provide IT support to school-based users.
• Assist the service desk with delivery of managed support.
• Ensure great customer service and follow service desk policies.

Skills

Customer focus

Problem solving

Time management

Communication

Education

CompTIA A+ or similar

Tools

Microsoft 365

Google Workspace

ServiceNow

Job description

Mobile Support Engineer - North and West London

Join to apply for the Mobile Support Engineer - North and West London role at RM Technology

Mobile Support Engineer - North and West London

6 days ago Be among the first 25 applicants

Join to apply for the Mobile Support Engineer - North and West London role at RM Technology

Overview

Would you like to help enrich the lives of learners around the world?

Overview

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband

Visit us here to find out more: www.rm.com/education

The Mobile IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

We can offer you a competitive salary + Car/Travel Allowance + Benefits

Responsibilities

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Your Key Responsibilities

• To be the customer face of RM, ensuring our customers receive great service.
• To assist the service desk with the delivery of the IT managed support service.
• Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies.
  
  

Experience

Our ideal candidate would demonstrate the following behaviours.

• Excellent Customer focus, problem solving and time management skills.
• Excellent communication both verbally and written.
• Punctual and able to prioritise own workload.
• Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
• Able to work well with remote teams and build strong working relationships.
  
  

Skills

• Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
• Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
• Basic wired and wireless networking and troubleshooting
• Image build and deploy tools – Microsoft and Apple devices
• Basic Operational knowledge of Microsoft 365 and/or Google Workspace
• Technical knowledge and experience equivalent to CompTIA A+ or similar.
• A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.
  
  

What’s in it for you?

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

RMis committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [e-mail].

Unfortunately, we are unable to offer visa sponsorship for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at RM Technology by 2x

Get notified about new Support Engineer jobs in London, England, United Kingdom.

London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

IT Support Specialist in East London @ Job Fly SA

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 19 hours ago

Borehamwood, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Application Support Engineer (Entry Level)

London, England, United Kingdom 5 days ago

London, England, United Kingdom 14 hours ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.