Mobile Support Engineer (Kent)

DXC Technology; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job description

Job Description:

Main responsibilities:

We are currently looking for highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

As a mobile engineer, the successful candidate will predominately cover the Kent region of the UK, supporting multiple accounts including one of our large retail customers with hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area on SLA based tickets/requests, projects and general site support activities.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated locations for resolution within agreed service levels.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users.

Role requires Saturday Weekend work on a rota basis.

Requirements & Responsibilities:

• Applicant must have a full valid UK drivers licence.
• Experience with VIP support and engagement.
• Will need to support an on-call rota.
• Troubleshoot known and unknown hardware issues related to desktop, laptops, workstations, peripherals, Point of Sale Counters and associated accessories.
• Troubleshoot known and unknown software issues related to Windows platforms.
• Smart hands & eyes support for Infrastructure and data centre activities.
• Site process documentation and knowledgebase article management.

Opportunities & Benefits:

• Exposure and involvement to a variety of different areas and teams within DXC & FDS.
• Potential project involvement across the UK with travel and expenses paid.
• General travel expenses i.e. parking/public transport is expensed and reimbursed.

Essential skills & experience:

• Knowledge of current and past Microsoft windows operating systems.
• Basic knowledge of Mac OS platforms.
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc).
• Experience in Windows imaging techniques (Network & Local).
• Microsoft Active Directory & Azure Active Directory knowledge.
• Remote desktop support tools.
• Desktop/printer configurations.
• Device install, connection and setup following pre-defined scripts.
• Device swap outs and connectivity cabling, Wi-Fi.
• Device installs, moves, decommissions.
• Proactive maintenance, user familiarization and guidance.
• Cable management.
• Smart hands and eyes.
• Liaison with other support teams.
• Excellent interpersonal & communication skills.
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PC's / peripherals and their architecture.
• Knowledge of mobile devices, Android & IOS & SIM Management.
• Break fix, IMACs, Incidents, Projects.
• Experience with Ticket Management (ServiceNow, Remedy etc).
• Comfortable with liaising and working alongside 3rd party suppliers.
• Display flexibility and the ability to manage your day effectively.
• Point of Sale Counter/Retail Support.
• Pin Entry Device / Chain of Custody knowledge & experience.
• Awareness of Payment Card Industry (PCI) compliance would be desirable.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!