Mobile Support Engineer (Kent)

DXC Technology; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Job summary

DXC Technology seeks a Mobile Support Engineer in Milton Keynes. This role involves delivering high-quality IT support and resolving hardware/software issues primarily for retail clients. The candidate will engage in troubleshooting across various platforms, contribute to documentation, and ensure service level compliance while potentially traveling across regions.

Benefits

Flexible holiday

Private medical cover

Life insurance

Personal pension plan

Qualifications

• Full valid UK drivers licence required.
• Experience with VIP support and engagement.
• Knowledge of Windows and Mac OS platforms considered essential.

Responsibilities

• Support multiple accounts including retail customers with hardware issues.
• Daily troubleshooting of desktop software and hardware.
• Assist in site process documentation and knowledgebase management.

Skills

Troubleshooting

Communication skills

Customer support

Microsoft 365

Windows platforms

Job description

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Mobile Support Engineer (Kent), Milton Keynes

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Client:

DXC Technology

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f4af7e771007

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Job Description:

Main responsibilities:

We are currently looking for highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

As a mobile engineer, the successful candidate will predominately cover the Kent region of the UK, supporting multiple accounts including one of our large retail customers with hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area on SLA based tickets/requests, projects and general site support activities.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated locations for resolution within agreed service levels.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users.

Requirements & Responsibilities:

• Applicant must have a full valid UK drivers licence.
• Experience with VIP support and engagement.
• Will need to support an on-call rota
• Troubleshoot known and unknown hardware issues related to desktop, laptops, workstations, peripherals, Point of Sale Counters and associated accessories.
• Troubleshoot known and unknown software issues related to Windows platforms
• Smart hands & eyes support for Infrastructure and data centre activities.
• Site process documentation and knowledgebase article management
• Exposure and involvement to a variety of different areas and teams within DXC & FDS.
• Potential project involvement across the UK with travel and expenses paid.
• General travel expenses i.e. parking/public transport is expensed and reimbursed.

Essential skills & experience:

• Knowledge of current and past Microsoft windows operating systems
• Basic knowledge of Mac OS platforms
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Desktop/printer configurations
• Device install, connection and setup following pre-defined scripts
• Device swap outs and connectivity cabling, Wi-Fi
• Proactive maintenance, user familiarization and guidance.
• Smart hands and eyes
• Liaison with other support teams
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team
• Experience and technical knowledge of IT, PC’s / peripherals and their architecture
• Knowledge of mobile devices, Android & IOS & SIM Management
• Experience with Ticket Management (ServiceNow, Remedy etc)
• Comfortable with liaising and working alongside 3rd party suppliers.
• Display flexibility and the ability to manage your day effectively
• Point of Sale Counter/Retail Support
• Pin Entry Device / Chain of Custody knowledge & experience
• Awareness of Payment Card Industry (PCI) compliance would be desirable

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.