MOBILE SERVICE TECHNICIAN - BURWELL

Servicedealer; West Oxfordshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the turfcare industry is seeking a Field Service Technician to enhance customer satisfaction through effective repairs and technical support. The role involves diagnosing equipment faults, maintaining high service levels, and ensuring customer relations while adhering to safety and service protocols.

Qualifications

• Confident and professional speaking abilities.
• Strong analytical and problem-solving skills.
• Ability to multi-task and adapt to changing environments.

Responsibilities

• Carry out servicing and repairs on Toro and other equipment.
• Diagnose repair faults (mechanical, electrical, hydraulic).
• Maintain customer service and adhere to service level agreements.

Skills

Customer orientation

Analytical skills

Problem-solving

Flexibility

Team Player

Tools

Microsoft Office

Job description

Division: Reesink UK Ltd - Turfcare
Company: Reesink UK Ltd
Location/Region:Burwell
Department: Service
Reporting to: Service Manager
Working Hours:40 per week

Job Objective:

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Core Tasks / Result Areas:

• To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
• To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
• To escalate more complex issues to the Service Manager with a written job sheet
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
• To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations
• To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills
• Adhere to Company policy and procedures at all times.

Essential Functional Knowledge & Social Skills

• Confident, articulate, and professional speaking abilities
• Strong analytical and problem-solving skills.
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
• Strong knowledge of Microsoft Office
• Ability to multi-task
• Team Player

Job Core Competencies

• Customer orientation
• Integrity
• Result orientation
• Expertise

Can applicants please send their CV and the role they are applying for to:

Editorial Address:
LandPower Publications LLP, Howbery Park, Benson Lane, Wallingford, Oxfordshire, OX10 8BA

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