Mobile Service Parts Advisor - Hybrid Working

TN United Kingdom; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Mobile Service Parts Advisor to join their team in a hybrid working environment. In this vital role, you will support technicians by managing parts and stock levels, ensuring efficient operations. The position offers a structured training program and career progression opportunities. With a commitment to customer care and innovation, this company provides an industry-leading benefits package, including generous annual leave and a pension scheme. If you are passionate about customer service and have experience in a parts advisory role, this could be the perfect opportunity for you.

Benefits

33 days annual leave

Pension scheme & life assurance

Discount on services, bodyshop, and parts

Cycle-to-work purchase scheme

Volunteer day for charity

Qualifications

• Experience as a Parts Advisor is essential.
• Strong communication skills to interact with customers effectively.

Responsibilities

• Support MSV Technicians by ensuring correct parts are available.
• Manage stock levels and process credits accurately.

Skills

Parts Advisor Experience

Communication Skills

Customer Service Experience

Microsoft Office Suite

Tools

Kerridge

Job description

Mobile Service Parts Advisor - Hybrid Working, Colchester

Trust Ford is the largest Ford dealership in Europe and part of the Ford Motor Company. We pride ourselves on our long-standing history and our commitment to customer care and innovation.

Job Overview

Reporting to the Mobile Service Manager, you will support a team of MSV Technicians by ensuring they have the correct parts, managing stock levels, and processing credits. Your responsibilities include accurately pricing parts, maintaining stock levels, and monitoring impress stock on vans. Knowledge of Kerridge is beneficial but not essential.

Requirements

• Experience as a Parts Advisor
• Excellent communication skills
• Experience in a customer service or sales environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Additional Information

This is a hybrid role, working both on-site and from home. During the first 3 months (probation), work will be full-time in the office. From month 4 onwards, you will transition to a hybrid working pattern.

Benefits

• Industry-leading package
• 33 days annual leave (including bank holidays), with leave purchase and sale scheme
• Pension scheme & life assurance
• Discount on services, bodyshop, and parts
• One day annually to volunteer for a charity of your choice
• Cycle-to-work purchase scheme
• Access to Perks at Work discount website

If you are interested and meet the minimum requirements, please apply online. We offer structured training, career progression, and job security.