Mobile Service Engineer Get More Info

Hereworks; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Smart Building & Technology solutions is looking for a Mobile Service Engineer to join their team in London. The role involves providing technical support, maintenance, and issue resolution for smart building systems. The successful candidate will engage with clients, ensuring high satisfaction and optimal system performance. This position offers hybrid working options and opportunities for career advancement.

Benefits

Hybrid Working Options

Pension Scheme

Membership of Employee Assistance Programme

Career Advancement Opportunities

Qualifications

• Proven hands-on experience with Smart Building Systems and AV integration technologies.
• Excellent fault-finding and diagnostic abilities with a proactive, customer-focused approach.

Responsibilities

• Travel to client locations to diagnose and repair faults in smart technologies and AV systems.
• Conduct scheduled health checks on installed systems to ensure continued performance.

Skills

Communication

Problem Solving

Customer Service

Education

Certifications such as CTS, KNX Partner, Crestron DMC-E

Tools

Multi-meters

LAN Testers

Microsoft Office

Job description

Hereworks is a provider of commercial Smart Building & Technology solutions throughout Ireland and beyond. We offer end-to-end solutions including Smart Building Technologies, IoT, Audio Visual Solutions, Telecommunication Systems and much more. We are unique in our ability to provide an integrated approach to our clients’ needs, ensuring that client brand and communication goals are met in a powerful combination of relevant solutions.

What’s the opportunity? (Role)

We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. The successful candidate will be the front line of Hereworks’ service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction.

Benefits of joining us in the Mobile Service Engineer Role

• Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming and enthusiastic team
• The successful candidate will have the opportunity to work with a broad and diverse range of technologies
• Hybrid Working Options
• Pension Scheme
• Membership of Employee Assistance Programme
• Excellent opportunity to advance your career and progress within the Group
• Competitive salary based on experience and qualifications

What will you be doing? (Responsibilities)

• On-site Support & Repairs: Travel to client locations to diagnose, troubleshoot, and repair faults in room booking systems, integrated smart technologies (lighting, HVAC controls, occupancy sensors) AV systems (Crestron, AMX, QSC, Extron, etc.)
• Preventive Maintenance: Conduct scheduled health checks on installed systems to ensure continued performance and early fault detection
• System Updates & Upgrades: Install firmware and software updates, reconfigure hardware, and apply patches as per manufacturer or Hereworks recommendations
• Client Engagement: Communicate clearly with end-users and site facilities teams, offering guidance and training where needed. Act as an ambassador for Hereworks on-site
• Documentation & Reporting: Maintain accurate records of site visits, work completed, parts used, and follow-up actions in the company's CRM or service management system
• Collaboration: Work closely with the design, projects, and software engineering teams to feedback on system performance and client usage trends

What do you need? (Requirements)

• Proven hands-on experience with Smart Building Systems, BMS, and AV integration technologies
• Solid understanding of IoT devices, cloud-connected systems, and Power over Ethernet (PoE) infrastructure
• Strong field experience on construction sites in technical roles (CCTV, AV, alarms, electrical, etc.)
• Skilled in connecting and configuring devices on IP networks
• Proficient in troubleshooting power and network issues
• Experienced in using diagnostic tools such as multi-meters and LAN testers
• Confident interpreting wiring schematics, network diagrams, and technical documentation
• Familiar with a wide range of BMS platforms and AV control systems
• IT proficient, especially with Windows PCs and basic networking principles
• Excellent fault-finding and diagnostic abilities with a proactive, customer-focused approach
• Excellent Communication and People skills
• Holds a full UK driving license and willing to travel regularly to client sites

Desired but not Essential

• Certifications such as CTS, KNX Partner, Crestron DMC-E, or similar
• Understanding of sustainability and energy management goals in smart buildings
• Strong experience with Building Management systems, including the configuration, and maintenance of BMS systems, IoT Sensors and Access Control

All Candidates should have:

• Positive service-oriented attitude
• Results oriented approach
• Must have excellent verbal and written communication skills
• Excellent attention to detail required
• Should be an enthusiastic, self-starter who is motivated by providing excellent service to clients and always looking for ways to improve
• Should be flexible, hardworking, and well-organised with the ability to work well in a team-based environment
• Ability to build strong relationships with clients, staff and subcontractors
• Should be honest, flexible, reliable and quick thinking
• Strong problem solving and decision-making skills
• Ability to read, understand and create contractual requirements, scope objectives and report effectively
• Proficiency with Microsoft Office Products

Practicalities

Salary: Depending on Experience
Location: UK Office (London) with Remote Working and client sites as required

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications to [e-mail].