Mobile Service Delivery Co-Ordinator

TN United Kingdom; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a highly organized Mobile Service Delivery Co-Ordinator to enhance customer implementation processes. This role is vital for managing mobile orders and ensuring a seamless experience for customers. You will build strong relationships, manage expectations, and coordinate with various teams to deliver best-in-class service. If you thrive in a fast-paced environment and possess excellent communication and problem-solving skills, this opportunity allows you to make a significant impact within a dynamic team. Join us to help shape the future of mobile service delivery!

Qualifications

• Experience in a customer-focused environment is essential.
• Strong organizational and communication skills required.

Responsibilities

• Manage mobile orders and ensure customer satisfaction.
• Coordinate with stakeholders to ensure smooth service delivery.

Skills

Customer-focused experience

Problem-solving skills

Excellent communication skills

Ability to multi-task

Organizational skills

Time management skills

Education

Experience in Mobile Phone industry

Experience with Microsoft Office

Proficiency in CRM systems

Tools

Salesforce

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Mobile Service Delivery Co-Ordinator, Belfast

Location: Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a4e8c8b2f094

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best-in-class customer implementation process within Mobile Operations.

Customer

• Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
• Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload.
• Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

Order Processing

• Processing of all Group Mobile Orders- New, Resign, Migration & Ports
• Management of CRM (Salesforce) opportunities for order requests ensuring guidelines are adhered to in line with company requirements I.E Paperwork, credit Vetting, commercial approval.
• Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams.
• Providing full support to all sales teams, to ensure you are the dedicated agent between POS and Service Delivery.
• Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
• Management of all Numbers Ports and success checks, where appropriate.
• Raising stock cases, where applicable within each order.
• Maintaining systems / databases with accurate records in line with processes and procedures.
• Updating of all assets in line with company guidelines and billing requirements.
• Continuous learning of Company Product portfolio and tariffs.
• Work closely with Network providers to process and troubleshoot where required.
• Continual improvement – working with key stakeholders to identify process or procedures, providing evidence of changes that enhance a best-in-class Service Delivery operation.
• Identify training needs, via ensuring yourself and the team are up to date on Company product portfolio and tariffs.

KPI

• Aware of company connection targets and business growth strategy.
• Achieving and exceeding company set KPI metrics.
• Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

Qualifications

• Experience within a customer-focused environment.
• Problem-solving skills with focus on quality and the onboarding customer service.
• Excellent communication skills, with the ability to communicate at all levels.
• Able to adapt and succeed in a fast-paced, changing environment.
• The ability to multi-task and work comfortably under pressure.
• Ability to work effectively as part of a team to help meet client and business needs.
• Advantageous to have experience in the Mobile Phone industry.
• Experience in the use of Microsoft Office- Teams, Word, Excel etc.
• Strong organisational skills and attention to detail.
• Proficiency in CRM systems, preferably Salesforce.
• Excellent time management skills to meet deadlines and KPIs.

In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive.

Additional Information

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [emailprotected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.