Mobile Security Officer

EQUANS SERVICES LIMITED; City Of London; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Paid annual leave

Life Cover

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee Referral Rewards

Employee networks

Employee Assistance Program

Job summary

EQUANS is seeking a dedicated Mobile Security Officer for Heathrow Airport, London. The role involves patrolling the site, monitoring CCTV, controlling access, and responding to alarms to protect people and property.

Strong communication and a calm, professional approach are essential for delivering reliable security and excellent customer service. You will join a team committed to safety, compliance, and high standards of service, with shifts across various patterns and a competitive benefits

Qualifications

• Excellent communication and customer service mindset.
• Ability to work as part of a team and maintain high security standards.
• Strong attention to detail and professional demeanor.

Responsibilities

• Conduct regular patrols of the site and report any security concerns or incidents.
• Monitor CCTV and security systems, identifying and responding to suspicious activity.
• Manage access control, verifying identification and authorisation as required.
• Respond promptly to alarms, security breaches, and emergencies in line with site procedures.
• Complete accurate incident reports, records, and security logs.
• Ensure all security equipment is operating effectively and report faults where necessary.

Skills

Excellent communication

Customer service

Team player

Attention to detail

Education

SIA Licence

First Aid qualification

CCTV Licence

Tools

Security reporting tools

Job description

EQUANS is looking for a Mobile Security Officer to join our team at Heathrow Airport Hounslow TW6 2LA . This is a full-time position working 42 hours per week and offering an annual salary of £29,702.40, along with a comprehensive benefits package.

Shift Pattern:

Various shifts will be available

As a Mobile Security Officer, you will be responsible for conducting regular patrols, responding to security incidents and alarm activations, carrying out site inspections, and ensuring all security procedures are followed. You will play a key role in protecting the site, its people, and assets while delivering exceptional customer service and maintaining a visible security presence. The role requires a proactive approach, excellent communication skills, sound judgment, and the ability to remain calm and professional in challenging situations.

What will you deliver?

As a Mobile Security Officer, you will be responsible for maintaining the safety and security of the site through proactive monitoring, access control, incident response, and routine patrols. You will provide a visible security presence, respond to alarms and emergencies, conduct site inspections, and ensure all security procedures are followed to protect people, property, and assets.

Key Responsibilities

• Conduct regular patrols of the site and report any security concerns or incidents.
• Monitor CCTV and security systems, identifying and responding to suspicious activity.
• Manage access control, verifying identification and authorisation as required.
• Respond promptly to alarms, security breaches, and emergency situations in line with site procedures.
• Complete accurate incident reports, records, and security logs.
• Ensure all security equipment is operating effectively and report faults where necessary.

Customer Service & Communication

• Act as the first point of contact for security-related enquiries from staff, visitors, and contractors.
• Deliver excellent customer service while maintaining security protocols.
• Communicate effectively with the Security Supervisor and management team regarding incidents and site activity.
• Liaise with emergency services when required.

Health & Safety Compliance

• Follow all Health & Safety policies and procedures.
• Report hazards, incidents, or safety concerns promptly.
• Conduct fire safety inspections, including monitoring fire doors and emergency exits.
• Support emergency evacuations and fire drills.
• Maintain a professional appearance in accordance with company uniform standards.
• Support reception or concierge services when required.
• Escort visitors and contractors around the site as necessary.
• Undertake any other reasonable duties associated with the role.

Important Security Requirements

Due to the nature of this role the successful applicants must be able to pass and maintain the following security clearances:

Security Vetting May Include:

• • Counter Terrorist Check (CTC)
  • SIA Licence
  • Identity verification (passport, driving licence, birth certificate, etc.)
  • Right to work verification
  • Employment history checks
  • Address history verification
  • Criminal record checks
  • Verification of any significant periods spent overseas
  • Reference checks where applicable

What can we offer you?

• Paid days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including Accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

What We're Looking For

This is an opportunity to join a professional and supportive team where your contribution makes a real difference. If you are a dedicated Security Officer with excellent customer service skills and a commitment to maintaining the highest standards of safety and security, we'd love to hear from you

Essential Requirements

• Ability to obtain and maintain CTC clearance.
• SIA Licence
• Full UK driving licence and reliable transport to travel to site.
• Flexibility to work within the operational hours of the contract.
• Strong attention to detail and commitment to maintaining high security standards.
• Ability to work independently and as part of a team.

Experience & Qualifications

• Valid SIA Security Guarding or Door Supervisor Licence.
• CCTV Licence (desirable but not essential).
• First Aid qualification.
• Previous experience within a security environment.
• Strong understanding of security operations, public safety, and emergency procedures.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong decision-making and problem-solving abilities.
• High levels of professionalism and customer focus.
• Competent IT skills, including experience using security systems and incident reporting tools.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.