Mobile Relief Merchandiser/ Joy Ambassador - Cambridge

Selecta; Cambridge; On-site; GBP 18,000 - 24,000; Full time

Job summary

Selecta is seeking a Relief Merchandiser/Joy Ambassador to maintain vending machine standards across various sites, ensuring customer satisfaction and hygiene. This full-time role involves restocking and cleaning machines while providing exceptional service to clients. Candidates should possess flexibility, a high level of customer care, and the ability to train new team members.

Benefits

25 days holiday plus bank holidays

Life assurance of 2x yearly salary

Job training with certifications

5 weeks paid sick leave

Company van for commuting

Company phone provided

Qualifications

• Must be able to provide training to new starters.
• Able to complete audits and quality checks.
• Always follow Health & Safety regulations.

Responsibilities

• Ensure all vending machines are filled and cleaned as per guidelines.
• Complete relevant stock and cash controls.
• Fix occasional faults on machines and report issues.

Skills

Customer Care

Quality Checks

Flexibility

Job description

3 days ago Be among the first 25 applicants

This range is provided by Selecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Merchandiser/Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities

• To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time
• To complete all the relevant stock and cash controls across the machine base and on the company vans.
• To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk
• To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs
• To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers
• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner
• To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager
• To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager
  
  

Requirements

• Be able to provide training to new starters
• Be able to complete audits and quality checks
• Always follow all Health & Safety regulations
• Be flexible and responsive to changes
• High level of customer care and always be presentable
  
  

Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

Benefits

Benefits received as a Joy Ambassador

• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Most of our shifts are 5 days per week - 5 in 7
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided
  
  

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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