Mobile Relief Manager

JR United Kingdom; Falkirk; Hybrid; GBP 25,000; Full time

Job summary

A charitable organization is seeking a Mobile Relief Manager to oversee shop operations across Falkirk and surrounding areas. The ideal candidate has strong retail management experience, excellent communication skills, and a customer-focused approach. Responsibilities include supporting shops, leading teams, and ensuring high standards. This full-time role offers a competitive salary and a supportive working environment with numerous benefits.

Benefits

Auto-enrolment pension

Life Assurance Scheme

Employee Assistance Programme

Discounted holiday homes

Employee Discounts

Generous training budget

20 days annual leave plus bank holidays

Long service awards

Qualifications

• Experienced in retail management and operations.
• Confident communicator with diverse teams.
• Adaptable and flexible working in different locations.
• Organised, proactive, and effective problem-solver.
• Customer-focused with a positive shopping experience.
• Team-oriented, passionate about developing others.
• Numerate and IT-literate with stock systems.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provide management cover across multiple shops.
• Support shops during absences and operational needs.
• Lead, coach, and motivate shop teams.
• Deliver excellent customer service.
• Support stock management and merchandising.
• Promote Gift Aid and engage community.
• Assist with new shop openings.

Skills

Retail management

Communication

Adaptability

Organisational skills

Customer service

Teamwork

Numerical skills

IT literacy

Job description

Social network you want to login/join with:

Are you a motivated, adaptable, and people-focused individual with a passion for retail and community impact? DEBRA is looking for a Mobile Relief Manager to support our charity shops across Falkirk, Queensferry, Stirling, and other locations throughout Scotland.

This is a fantastic opportunity to join a supportive and inclusive team, contribute to a meaningful cause, and develop your leadership skills in a dynamic retail environment.

Location: Covering Falkirk, Queensferry, Stirling and other locations in Scotland
Contract: Full-Time, 35 hours per week (5 days over 7 days) , 6-months Fixed Term Contract
Salary: £24,733.80 per annum

About DEBRA

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a rare and painful genetic skin condition. Our mission is to provide lifelong care and support while funding research to find a cure.

Your Role as Mobile Relief Manager

As a Mobile Relief Manager, you will play a vital role in ensuring the smooth operation of our shops by:

• Providing management cover across multiple stores within the designated area.
• Supporting shops with collegues absences, vacancies, or operational needs.
• Leading, coaching, and motivating shop teams and volunteers.
• Delivering excellent customer service and promoting DEBRA's values.
• Supporting stock management, merchandising, and visual presentation.
• Promoting Gift Aid and encouraging community engagement.
• Assisting with new shop openings and supporting the Area Manager with development initiatives.

What You will Bring

We're looking for someone who is:

• Experienced in retail management and operations – essential.
• A confident communicator – able to engage with diverse teams, volunteers, and customers.
• Adaptable and flexible – comfortable working in different locations and responding to changing needs.
• Organised and proactive – able to manage time, prioritise tasks, and solve problems effectively.
• Customer-focused – committed to delivering a positive and inclusive shopping experience.
• Team-oriented – passionate about developing others and working collaboratively.
• Numerate and IT-literate – confident using tills, stock systems, and basic reporting tools.
• Charity retail experience and Gift Aid knowledge – desirable but not essential.
• Full UK driving licence and access to your own vehicle – essential due to travel requirements.

Why Join DEBRA?

We offer a rewarding and supportive working environment with a range of benefits:

• Auto-enrolment pension with DEBRA contribution
• Life Assurance Scheme
• 24/7 Employee Assistance Programme for staff and families
• Discounted holiday homes
• Employee Discounts Platform (retailers, gym, cinema, holidays, and more)
• Generous training budget and career development opportunities
• 20 days annual leave plus bank holidays (pro rata)
• Long service awards and increased holiday entitlement
• Staff recognition and personalised awards
• Opportunities for apprenticeships and internships

Our Commitment to Inclusion

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive, respectful, and supportive workplace.

If you require any reasonable adjustments during the recruitment or interview process, please let us know.

All roles at DEBRA require a DBS check and two satisfactory references.

Apply Today

If you're ready to take the next step in your retail career and want to make a real difference, we'd love to hear from you.
Click ‘Apply' now to join DEBRA as our new DEBRA Mobile Relief Manager.