Mobile Receptionist - Manchester and Leeds (RNTML)

myGwork - LGBTQ+ Business Community; Leeds; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist to join their Rapport Network Team, providing essential cover across various client sites in Manchester and Leeds. This mobile role offers the chance to experience diverse environments while delivering exceptional front-of-house service. Ideal candidates will be proactive, adaptable, and possess strong customer service skills. Enjoy a supportive team culture that values reliability and professionalism, along with comprehensive training and travel expense coverage. If you thrive in fast-paced settings and are passionate about customer service, this opportunity is perfect for you.

Benefits

Travel and grocery discounts

Life assurance

Cash rewards

Contributory pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off for community support

Qualifications

• At least one year of customer-facing experience in a fast-paced environment.
• Strong interpersonal skills and a proactive attitude under pressure.

Responsibilities

• Covering all roles across the business including receptionist and concierge.
• Proactively dealing with guest requests and ensuring professionalism.

Skills

Customer Service

Interpersonal Skills

Adaptability

Proactive Attitude

Job description

Job Introduction

We are looking for a fantastic Receptionist to join our Rapport Network Team, supporting a variety of client sites across Manchester and Leeds. This is a mobile role designed to provide essential cover for holidays, sickness, training, and short-term vacancies within our portfolio. It is a great opportunity for someone who enjoys variety and wants to build experience across different environments.

Flexibility is key. You will need to be comfortable travelling between both cities, sometimes at short notice. Whether you are based in Manchester or Leeds, your travel expenses will be fully covered when commuting to the other city.

This role is ideal for someone who's proactive, adaptable, and confident in delivering excellent front-of-house service. You will meet new people, experience a wide range of settings, and receive full training before being placed at any site. You'll be a key part of a supportive team that values reliability, professionalism, and positive energy.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM to 8 PM)

Salary: £29,800 per annum

Main responsibilities

• Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
• Adopting a flexible and adaptable approach to the rota with potential shift/location changes.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be willing to travel between Leeds and Manchester
• Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
• Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
• Communicate effectively and adapt their working style to various environments
• Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.