Mobile Phone Repair Technician - Brighton

iSmash UK Trading Limited; Brighton; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Commission

Pension

Holiday allowance

Relocation support

Job summary

iSmash UK Trading Limited is seeking a Mobile Phone Repair Technician in Brighton to deliver high‑quality repairs on smartphones and tablets while providing excellent customer care in a fast‑paced retail environment. You will diagnose issues, perform screen or battery replacements, and explain repair options to customers.

Reports to the In-Store Manager. The role offers £27,109.31–£27,325.83 with commission, plus training, pension and holidays.

Qualifications

• Proven experience repairing smartphones and tablets (Apple, Samsung and Google).
• Strong customer service with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• Genuine interest in mobile technology, gadgets and repairs.

Responsibilities

• Repair smartphones and tablets, including screen and battery replacements.
• Diagnose and troubleshoot device issues using technical judgment.
• Provide clear repair options and guidance to customers.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Customer service

Attention to detail

Retail environment

Job description

Mobile Phone Repair Technician £27,109.31 - £27,325.83 + commission Location: Brighton

Overview of Position

Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast-pace retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service.

This role reports to the In-Store Manager.

What makes us different?

At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work. iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide. Together, we’re building a trusted, innovative business in the connected world. We also pride ourselves on our supportive, collaborative culture, focused on helping our people grow and succeed.

Job Duties and Responsibilities

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
• Diagnose and troubleshoot device issues using your technical judgement
• Provide clear advice and guidance to customers on repair options and solutions
• Recommend suitable accessories and protection products
• Maintain a clean, organised and safe workspace
• Follow repair standards and safety guidelines at all times

Requirements

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
• Strong customer service skills with confidence speaking directly to customers
• High attention to detail when handling devices, tools and small components
• A genuine interest in mobile technology, gadgets and repairs
• Ability to work in a fast‑paced retail environment

Additional Skills / Experience

• Previous experience in a retail or customer‑facing environment
• Experience recommending products or upselling accessories
• A willingness to learn and develop new repair techniques
• A proactive attitude and ability to work both independently and as part of a team

Benefits

• £27,109.31 - £27,325.83 basic salary plus commission
• Personalised career development and ongoing training opportunities
• Company pension and increasing holiday allowance with service 21 days’ holiday plus 8 bank holidays
• Opportunity for relocation support where applicable
• A supportive, fun culture with recognition and annual awards

About iSmash

iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.

At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

Culture at Assurant

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

iSmash History

iSmash, the UK’s leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high-quality repair services for the technology that’s become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we’re making technology more accessible and reliable for everyone.