Mobile Patrol Mechanic

Direct Line Group; Tandridge; On-site; GBP 40,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Roadside Patrol Mechanic, where you'll play a vital role in helping motorists get back on the road. This permanent position offers a chance to work in a supportive team environment, providing essential roadside assistance to customers in need. With a competitive salary package and a range of benefits designed to enhance your lifestyle, this is an exciting opportunity to make a real difference in people's journeys. If you're passionate about vehicles and customer service, this role could be your next great adventure!

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Current Category B driving licence is necessary.
• Experience in the Motor Repair industry is required.

Responsibilities

• Assist customers with vehicle issues like fuel, tyre, or battery problems.
• Diagnose and resolve vehicle issues to ensure customer safety.

Skills

Empathy

Vehicle Repair Techniques

Collaboration

Self-Initiative

Education

NVQ Level 2 in Light Vehicle Maintenance

Job description

About us

We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us that's why we're thrilled to grow our teams and looking for people to join as a Roadside Patrol Mechanic.

What you'll do

This is a permanent role based in or near the below locations with a start date of June 2025.

• Peckham
• Woolwich
• Dartford
• Gravesend
• Beckenham
• Bromley
• Croydon
• Caterham
• Coulsdon
• Erith
• Eltham

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home.

You will assist customers whose vehicles need to be back on the road, whether they are out of fuel, require a tyre repair/change, or a new battery. You will diagnose the problem and resolve it, giving customers the confidence to continue their journey.

• Up to £40000 base salary depending on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.

What you'll need

• A current Category B driving licence is necessary
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience in the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

Who you'll work with

We embrace our individuality at Green Flag, part of the Direct Line Group (DLG). We encourage each other to be the best we can be, where no opinion goes unheard, and no achievement goes unrecognised.

You will be part of a team of roadside patrol operatives in your region reporting to a Team Manager.

Benefits

We offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and we embrace people that work in different ways. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.