Mobile Outreach Worker - Victoria

Pacifica Housing; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a mission-driven organization dedicated to providing safe and affordable housing. As a Mobile Outreach Worker, you'll play a vital role in supporting tenants through advocacy and person-centered services. This position offers a competitive salary and excellent benefits, including a pension plan and career development opportunities. You'll work in a dynamic environment where your contributions will make a meaningful impact on the lives of vulnerable populations. If you're passionate about social justice and community support, this is the perfect opportunity for you.

Benefits

Competitive Salary

Excellent Benefits Package

Employee Assistance Program

Career Development Opportunities

Dog Friendly Offices

Minimum Six Percent Vacation Accrual

Wellness Time

Qualifications

• Experience in non-profit housing or social services preferred.
• Knowledge of psychosocial rehabilitation model is essential.

Responsibilities

• Provide ongoing support services to tenants in the community.
• Assist tenants with financial management and life skills training.

Skills

Crisis Prevention

Advocacy

Conflict Resolution

Community Support

Mental Health Awareness

Substance Use Support

Education

Training in Human/Social Services

First Aid Certification

Tools

MS Office

Mobile Phone

Job description

Title: Mobile Outreach Worker - Victoria

Competition: 25-027

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $26.51-$28.80/hour

Schedule:3:00pm - 11:30pm, Wednesday to Saturday and every other Tuesday (72 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: May 20, 2025 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

Mobile Outreach Workers are accountable for providing comprehensive, on-going support services to tenants of Pacifica Housing, including:

· Supporting and advocating for tenants in community;

· Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;

· Supporting tenants through a PSR approach;

· Providing back-up support for site staff;

· Attending to overdoses and administering naloxone.

Key Responsibilities:

1. Provides comprehensive, on-going support services to tenants of Pacifica Housing by:

· transporting, supporting and advocating alongside tenants with community appointments such as Ministry services, medical, psychiatric, counselling, etc.;

· providing input to supportive housing staff, counsellors and other professionals with regard to the development of appropriate program plans;

· providing support for a wide variety of off-site & on-site programming including life skills and recreational activities;

· monitoring client mental health and substance use and determining when to provide additional support;

· assisting with case management by participating in maintaining case notes and reports, identifying potential problems and reporting any difficulties;

· recognizing, analyzing and responding to potential emergency situations;

· providing life skills training such as meal preparation, housekeeping, personal care and personal management skills;

· assisting tenants with financial management including co-ordinating with the public trustee, budgeting and ensuring rent payments are made;

· encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;

· assisting with the food access program;

· providing transition support for tenants moving in and out of properties;

· supervising and supporting tenant participation in the community volunteer program;

· liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services as well as referrals to essential services and programs for tenants;

· providing support to tenants experiencing health issues including end of life support;

· advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community.

2. Performs a variety of property management related functions, including:

· providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities; and

· assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

· maintaining statistics, logbooks and preparing Incident Reports for staff follow-up and for the Health and Safety Committee;

· assisting the Team Leads of Supportive Housing with the development of protocols, policies, procedures and/or proposals; and

· assisting in fundraising, public relations campaigns, workshops and special events.

4. Other related duties, including:

· maintaining regular contact with, and providing back-up for team members and other staff as required; and

· participating in community meetings including coordinating individual case conferences.

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

· Training and/or education in a related human/social service field is an asset

· Conflict resolution/crisis prevention training and experience is an asset

Experience:

· Recent and related experience preferably in the non-profit housing sector or in a related social service field

· Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

· Training and/or experience in conflict resolution/crisis prevention

Knowledge, Skills and Abilities:

· Knowledge of the psychosocial rehabilitation model

· Demonstrated ability to work independently and be part of an integrated community team

· Knowledge of and belief in the value of harm reduction and “Housing First” theory and practices

· Demonstrated conflict management/crisis prevention skills

· Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment

· Proficient in MS Office programs including Word, Outlook and Excel

· General proficiency using a mobile phone to e-mail, text, call and manage calendar appointments

Additional Criteria for Role:

· Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.

· First Aid Certification is required.

· Naloxone administration training required.

· Must have valid driver’s licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in this appointment.

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for all regular employees
• Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
• Competitive BCGEU Pension Plan.
• Employee assistance program.
• Wellness time.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.