Mobile Onsite Desktop Support Engineer

Mobile Onsite Desktop Support Engineer, Wembley

Client: Capita

Location: Wembley, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: af2c8eadc625

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

What you will be doing:

• Taking ownership and responsibility of queries, incidents, and service requests, changes assigned to the Desktop support queues, following departmental and Capita procedures for fault resolution.
• Completing approved work requests accurately within the agreed SLA.
• Performing administration of software distribution, desktop security, and remote support tools and utilities.
• Installing, configuring, and ensuring the ongoing usability of desktop computers, peripheral equipment, and software.
• Performing general preventative and remedial maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Providing user data and application recovery.
• Using diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
• Maintaining awareness of current processes, updates, and other information through regular team communication.
• Familiarizing users with basic software, hardware, and peripheral device operation.
• Working with vendor support contacts to resolve technical issues within the desktop environment.
• Escalating issues to relevant teams when appropriate to resolve issues within SLA.
• Performing work in compliance with warranty requirements and liaising with warranty suppliers for repairs.

What we are looking for:

• Experience in Service Desk/Customer Service roles.
• Planning and implementation of Windows 10 deployments/migrations.
• Experience with deployments using SCCM or Intune.
• Remote support and troubleshooting skills.
• SLA management, metrics, and reporting.
• Knowledge of incident, problem, change, service request, and major incident management processes.
• Working within an ITIL framework.
• Desktop/Laptop recovery and hardware maintenance skills.

About Capita Technology and Software Solutions:

We design, build, and operate the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services—collaborating with Capita’s businesses to develop the right technology and software solutions, and ensuring colleagues have access to resilient, predictable IT services and support, enabling effective and secure work environments.

TSS is central to Capita’s goal of creating a technology-led organization. You’ll be part of a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines, sectors, and countries. We offer numerous opportunities to learn new skills and develop your career, with full support provided. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Click 'Apply now' to complete our short application so we can learn more about you.

We are an equal opportunity and Disability Confident employer, committed to merit-based recruitment and development. We strive for an inclusive, barrier-free recruitment process and working environment. If you need the job description or application in an alternative format or wish to discuss support options, please contact Iqbal at 07784 237318 or email. For more information on our equal opportunity policies and process adjustments, visit the Capita Careers website.

Location: Wembley, United Kingdom

Time Type: Full time

Contract Type: Permanent